V
VALORANT7mo ago
S_8713

Have ethernet 350mbps but network rtt makes game unplayable spikes to 1000 and flucuates 300-400

graph looks like lines everywhere and i keep tping every time i equip gun or move or jump pls help game is unplayable
436 Replies
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
pls help why is this happening
lyra
lyra7mo ago
hellooo can you press win + r and type msinfo32 and send me a screenshot? and also what isp are you using, what country are you currently based/in and what severs do you play on?
S_8713
S_8713OP7mo ago
i have ethernet but im using virgin media and i play on london/paris servers most of time ok
lyra
lyra7mo ago
and you are based in the UK I assume?
S_8713
S_8713OP7mo ago
yes which parts do u wanna see in specific its got my system name n all that stuff
lyra
lyra7mo ago
baseboard model etc
S_8713
S_8713OP7mo ago
i think another guy before asked to see this and told me to install some network drivers didnt work
lyra
lyra7mo ago
ah okay nvm then are you using a dns?
S_8713
S_8713OP7mo ago
nope but bro my speed internet is like 350 now that i got hard wired internet and i get this every second in game its unplayable
lyra
lyra7mo ago
do you know how to add one?
S_8713
S_8713OP7mo ago
nope what do dns's do?
lyra
lyra7mo ago
1. Open “Control Panel” and navigate to “Network and Sharing Center”. 2. Click the active network connection. 3. In the new window, click “Properties”. 4. Click “Internet Protocol Version 4 (TCP/IPv4)”, then navigate to “Properties.” send me a screenshot
S_8713
S_8713OP7mo ago
alright
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
@lyra
lyra
lyra7mo ago
click on "Use the following DNS server addresses" then on "Preferred DNS server" add 8.8.8.8 and on "Alternative DNS server" add 8.8.4.4
S_8713
S_8713OP7mo ago
Ok then what What does that do @lyra
lyra
lyra7mo ago
save it it's like a name book for wifi ish
S_8713
S_8713OP7mo ago
will this fix my jitter problems
me
me7mo ago
Changing your DNS settings will have no effect whatsoever on your packet latency in the game.
lyra
lyra7mo ago
it might it can help improve jitters as a DNS can provide a better "path" but it won't change RTT
me
me7mo ago
DNS has nothing to do with routing. It simply gives the client metadata on a domain name. Unless Valorant is doing something terribly weird, DNS lookups happen pretty infrequently if at all during the game. Network protocols like BGP help to determine the path to a destination. But these aren't protocols within ur control. They're closer toward the Internet than ur LAN.
S_8713
S_8713OP7mo ago
@me how do I fix the problems I am having bro
me
me7mo ago
How is the latency toward your gateway? (You can find your gateway's address by opening a command prompt and running route PRINT. Your default gateway will be the IP address in the Gateway column of the the tables for the 0.0.0.0 or ::/0 destinations. Do not paste the output of this command. Once you have this default gateway, you can ping it using ping GATEWAY_ADDRESS.) ^ just replace GATEWAY_ADDRESS with the IP address of your gateway. While trying to figure out the issue, you want to try to measure latency towards Riot's servers, starting at the hop between your PC and your router. If this latency is consistent, then you may need to contact Riot or your ISP for further help.
S_8713
S_8713OP7mo ago
@me sorry I was asleep @me how do I interpret the results?
lyra
lyra7mo ago
yeah, ment it that a DNS will have the address with the right conf, while the isp's DNS might be configured wrong and start making trouble mb
lyra
lyra7mo ago
after the ping command you will get something that looks like this
No description
lyra
lyra7mo ago
then this would be the most important things
No description
lyra
lyra7mo ago
imo and ploss%
S_8713
S_8713OP7mo ago
Do I do this while valorant is running In game
lyra
lyra7mo ago
it shouldnt affect the results
S_8713
S_8713OP7mo ago
Okay Then what do I do I emailed riot support but they didn’t respond yet
me
me7mo ago
Hey. If the ping to your gateway has low latency (less than 1ms always) you'll want to contact Riot support with this and the graphs in-game and details on your ISP. They'll be able to give you further things to try to help narrow down the problem. If the latency to your gateway is all over the place, you'll need to figure out why. There are sometimes network engineers who hang around here who can also help.
lyra
lyra7mo ago
you could also try port forwarding
S_8713
S_8713OP7mo ago
do you know of any who could help? Because this issue isn’t going away the game is unplayable @lyra @me
nii
nii7mo ago
contact riot
lyra
lyra7mo ago
it's client sided probably isp or client
nii
nii7mo ago
yep just wait for em to respond to ur ticket eh its not you LMFAO his ticket
lyra
lyra7mo ago
you shouldnt make a ticket? not after you have done all can
nii
nii7mo ago
wdym
lyra
lyra7mo ago
its probably not riots side its client sided or isp
nii
nii7mo ago
then he might need to reinstall it
lyra
lyra7mo ago
no
nii
nii7mo ago
or contact his service proveider provider f
lyra
lyra7mo ago
have you pinged the gateway?
nii
nii7mo ago
this person is always sleeping TT gl
S_8713
S_8713OP7mo ago
Who Not yet I dont exactly get how to do it My question is I spent so much money wiring my router downstairs to my pc upstairs for stable Ethernet for rapid speeds but valorant is unplayable and i get graphs like this
S_8713
S_8713OP7mo ago
No description
lyra
lyra7mo ago
open cmd and type ipconfig at the bottom you will find something called default gateway
lyra
lyra7mo ago
No description
lyra
lyra7mo ago
in this case its 10.0.0.1 useally it is 10.0.0.1 or 192.168.1.1
S_8713
S_8713OP7mo ago
@lyra I’m just driving home I’ll message you when I’m at my pc oki?
lyra
lyra7mo ago
aight i will still show the steps then after it you will write ping 192.168.1.1 -n 60 (192.168.1.1 should be changed to your actual gateway ip)
lyra
lyra7mo ago
then send a screenshot of this
No description
S_8713
S_8713OP7mo ago
@lyra im back can i screenshare and show u whats happening in my game live its a joke i cant even que its that bad
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
thisis what mine says its bs though because ingame
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
like wtf i cant even move tp everywhere @lyra
lyra
lyra7mo ago
its not bs @S_8713 you are in the UK right?
S_8713
S_8713OP7mo ago
Yes it is I spent £200 to fix my wifi, had to restructure my whole upstairs and downstairs to accompany the route, and can’t even que into a game
lyra
lyra7mo ago
can you open cmd and run this command and then when its done send me a screenshot? tracert 162.249.72.1
S_8713
S_8713OP7mo ago
Lost months of ranked progress and now it’s jut pissing me off ik I seem salty but riot support just say ina a nutshell it’s an issue on my end and it’s clearly not Yes Ok Doing it rn
lyra
lyra7mo ago
:Spray_AllGood:
S_8713
S_8713OP7mo ago
do i need val open for this @lyra
lyra
lyra7mo ago
no
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
i keep getting this request time out
./iyda
./iyda7mo ago
Try use Exitlag see if it will change ur routing since VirginMedia has shit routes for Valorant
lyra
lyra7mo ago
^^
S_8713
S_8713OP7mo ago
whats exitLag @lyra Here u go trace complete
S_8713
S_8713OP7mo ago
No description
./iyda
./iyda7mo ago
A program that will use different routes than the one ur ISP provides VirginMedia is known to bea very shit provider for PING related stuff Plus it's free just to test
S_8713
S_8713OP7mo ago
can you just help me understand
./iyda
./iyda7mo ago
Specifically VirginMedia has pretty shit routes for Valorant meaning bad ping
S_8713
S_8713OP7mo ago
so my wifi speed has nothing to do with my network RTT?>
lyra
lyra7mo ago
correct
S_8713
S_8713OP7mo ago
why i tp every second and cant even move or equip gun
lyra
lyra7mo ago
unless you got like 5mbps
S_8713
S_8713OP7mo ago
because when i press tab, it says my PING is like 23 its this that spikes
./iyda
./iyda7mo ago
It's literally just a virgin media issue with routing on valorant You need to use something like Exitlag or some VPN to fix it since VirginMedia's routes are poop
S_8713
S_8713OP7mo ago
okay let me try this exit lag thing one sec is it safe and free
./iyda
./iyda7mo ago
it is paid btw i just want to see if it fixes the issue (IT HAS A FREE VERSION) There is a free version for 7 days just wanna see if the issue fixes Yep it's safe i've used it before for testing on valorant
S_8713
S_8713OP7mo ago
Ok im downloading the free one was we speak one second bro
./iyda
./iyda7mo ago
Okei
S_8713
S_8713OP7mo ago
@lyra btw u want the txt file or is this ok
lyra
lyra7mo ago
thats okay switch isp 👍
./iyda
./iyda7mo ago
Without you needing to literally pay for it If it works then you can do 1 or 2 things 1. Contact virgin media and say the routes for valorant are bad and causing spikes in latency 2. Just buy exitlag it's cheap and virginmedia support is booty
S_8713
S_8713OP7mo ago
@! ./Report Cheater in DM im downloading it rn
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
gonna cost me even more money + im on a contract with them
lyra
lyra7mo ago
wait
S_8713
S_8713OP7mo ago
all this to just play the damn game
lyra
lyra7mo ago
did this happen after this? like draging an ethernet cable to upstairs?
S_8713
S_8713OP7mo ago
yes bro i had to drill holes everywhere in my house to route the wire
./iyda
./iyda7mo ago
It can also be a bad cable fyi but you said it's specific to valorant right?
S_8713
S_8713OP7mo ago
and in my garden yes
lyra
lyra7mo ago
yeah
S_8713
S_8713OP7mo ago
oh no its not bad we replaced it 3 times to check
./iyda
./iyda7mo ago
ok
lyra
lyra7mo ago
can you run netstat -e in cmd and show me?
./iyda
./iyda7mo ago
thenit's just a routing issue exitlag should fix
S_8713
S_8713OP7mo ago
No description
./iyda
./iyda7mo ago
speed doesn't = ping fyi
S_8713
S_8713OP7mo ago
i was getting 30 befoe i wired it yep 1 sec just "-e?"
lyra
lyra7mo ago
no netstat -e
S_8713
S_8713OP7mo ago
guys what does this mean
lyra
lyra7mo ago
the whole command
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
kk
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
here u go @! ./Report Cheater in DM
lyra
lyra7mo ago
hmm can you send me the text?
./iyda
./iyda7mo ago
😭 just change the method ur isp is blocking it LMAO
S_8713
S_8713OP7mo ago
how oki i clicked change method
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
what do i do now
./iyda
./iyda7mo ago
select ur region so
S_8713
S_8713OP7mo ago
eu
./iyda
./iyda7mo ago
Europe > London yeh select it
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
this one?
lyra
lyra7mo ago
copy paste
S_8713
S_8713OP7mo ago
there was like 10 londons
./iyda
./iyda7mo ago
pick 1 Hmm
S_8713
S_8713OP7mo ago
it say message blocked by server admin bcz it contain sensitive info
./iyda
./iyda7mo ago
Press Optimize routes
lyra
lyra7mo ago
send it in dms then
./iyda
./iyda7mo ago
then Apply routes and load up valorant go test if ur latency still spikes
S_8713
S_8713OP7mo ago
okay okay am doing rn @lyra dmed queing rn @! ./Report Cheater in DM ill lyk
./iyda
./iyda7mo ago
ight
lyra
lyra7mo ago
do you know what cat the ethernet cable is?
S_8713
S_8713OP7mo ago
Same issue nope sorry
lyra
lyra7mo ago
do you have any way to find it out?
S_8713
S_8713OP7mo ago
when i move i am tping
lyra
lyra7mo ago
whats your packet loss?
./iyda
./iyda7mo ago
cat6e is literally fine also he said it workso n every other game so doesn't matter
lyra
lyra7mo ago
maybe its cat1? who knows
./iyda
./iyda7mo ago
😭
lyra
lyra7mo ago
smh
./iyda
./iyda7mo ago
no even cat5 is fine for gaming cat8 is useless for gaming and was made for length
lyra
lyra7mo ago
@! ./Report Cheater in DM mhm yeah nah
./iyda
./iyda7mo ago
Seems just like ISP routing issue or some issue with Settings on PC :Pepe_Shrug: but if other games don't have the issue its' weird Means it's just routing issue ig
lyra
lyra7mo ago
i got cat8.2 shhhh
S_8713
S_8713OP7mo ago
othher ganes do not have that issue
./iyda
./iyda7mo ago
actually worse for gaming
S_8713
S_8713OP7mo ago
only val
lyra
lyra7mo ago
shhhh its more expenisvee shhhhh
./iyda
./iyda7mo ago
Yeah so it's a routing issue from VAlorant/ur ISP
lyra
lyra7mo ago
maybe port forwarding the valo ports could help?
./iyda
./iyda7mo ago
Hmm 50/50
S_8713
S_8713OP7mo ago
No description
S_8713
S_8713OP7mo ago
like bro
./iyda
./iyda7mo ago
@S_8713 Do you have access to the router's admin pannel?
S_8713
S_8713OP7mo ago
what am i supposed to do i think so done already
lyra
lyra7mo ago
oh
S_8713
S_8713OP7mo ago
riot support said to do this
./iyda
./iyda7mo ago
if you go to 10.0.0.1
S_8713
S_8713OP7mo ago
and the guy who did my ethernet did this
./iyda
./iyda7mo ago
ah
lyra
lyra7mo ago
nah
./iyda
./iyda7mo ago
Can you turn ur firewall off lol @S_8713 😭
lyra
lyra7mo ago
😭
./iyda
./iyda7mo ago
wrong person
S_8713
S_8713OP7mo ago
done this too ive followed like god knows how many now optimisation guides for fixing this so many things i did to my pc settings and app permissions
lyra
lyra7mo ago
then it's your isp fault 👍
./iyda
./iyda7mo ago
Yeh pretty sure ur ISP is just got really shit routing for valorant If you want to anydesk i can have a look :shrug_weeb: but i'm 90% sure it's an ISP issue which in that case you can call them and bully them about it 60% sure nothing will happen they will get a tech to ur house and he will sayblah blah blah yap yap no issues or something or "we will check it" and then nothing happens
lyra
lyra7mo ago
lemme join I need to learn more stuff lit taking note on my ipad
S_8713
S_8713OP7mo ago
yeah soo like am i screwed then basically?
./iyda
./iyda7mo ago
i can check on anydesk but pretty sure it's an ISP issue i can do my basic optimisation stuff but eh
S_8713
S_8713OP7mo ago
uh ight
./iyda
./iyda7mo ago
also PLEASE do not follow random optimisation guides online 😭 90% of them are just copy paste from each other without any testing
lyra
lyra7mo ago
aight I'm joing make a gc
./iyda
./iyda7mo ago
@S_8713 dm'd btw
lyra
lyra7mo ago
pardon what?
Saucywan
Saucywan7mo ago
Getting banned one sec Done
S_8713
S_8713OP7mo ago
@nawycuaS ??
Saucywan
Saucywan7mo ago
Yes?
S_8713
S_8713OP7mo ago
i just let them on my pc was it not safe?
Saucywan
Saucywan7mo ago
What… Let who?
S_8713
S_8713OP7mo ago
idya
./iyda
./iyda7mo ago
He's being sarcastic and dumb xd
Saucywan
Saucywan7mo ago
I’m so confused
./iyda
./iyda7mo ago
yapping
S_8713
S_8713OP7mo ago
...
lyra
lyra7mo ago
it was safe don't worry ge is talking about the guy who was pinging everyone he was doing at @ everyone iyda
Saucywan
Saucywan7mo ago
Oh
S_8713
S_8713OP7mo ago
Hey @nawycuaS u reckon u could suggest anything about this matter
Saucywan
Saucywan7mo ago
I haven’t read the convo yet So I don’t know what solutions have been tried
S_8713
S_8713OP7mo ago
Do you mind if you can? Or @! ./Report Cheater in DM may you let him know what you saw
./iyda
./iyda7mo ago
It's a VirginMedia issue until he tests with a different laptop tomorrow His ping spikes to like 600ms 800ms 200ms etc I tried optimisting his network card but it seems to just happen a few minutes later again
S_8713
S_8713OP7mo ago
@Jimz Any potential solution would be very appreciated guys 🙏
me
me7mo ago
Recall the earlier chat. If the latency to your gateway is perfect, your next step would be to contact Riot or your ISP. Unless something's really misconfigured in your house, there isn't much you or anyone here can do to improve things if that hop is solid. If you LAN isn't solid, then your ISP and Riot will ask you to improve this before doing much.
S_8713
S_8713OP7mo ago
How do I check my latency to my gateway
lyra
lyra7mo ago
you checked it here
S_8713
S_8713OP7mo ago
Is it good or bad We called virgin media They just said plug in Ethernet cable in and out and reset hub They don’t listen It’s bs
lyra
lyra7mo ago
i mean
S_8713
S_8713OP7mo ago
I said it’s a ping /routing issue from their server to my pc
lyra
lyra7mo ago
this is how mine looked
S_8713
S_8713OP7mo ago
They don’t understand
lyra
lyra7mo ago
and i got no problems
S_8713
S_8713OP7mo ago
They just said plug in Ethernet cable in and out and reset hub They don’t listen I explained the spiking issues and their server issues but they don’t understand
lyra
lyra7mo ago
id say "i have alerady done that and it didnt work" to everything they say until they do something fr lol
S_8713
S_8713OP7mo ago
They said they won’t do anything
lyra
lyra7mo ago
swtich isp
S_8713
S_8713OP7mo ago
but will i have to set up the ethernet again
lyra
lyra7mo ago
you shoudnt need to
S_8713
S_8713OP7mo ago
damn bro It’s so annoying I can’t even play
lyra
lyra7mo ago
nothing really you can so as a client atp
S_8713
S_8713OP7mo ago
There’s genuinely no other solution?
lyra
lyra7mo ago
think so @! ./Report Cheater in DM vergin media is kinda wack
me
me7mo ago
It's unlikely there's something in your house that selectively affects traffic to Riot's network. It could be something beyond your gateway. It may be worth opening a ticket with Riot support just to understand how to measure latency to Riot servers near you. If this latency is all over the place, you should have enough to talk to your ISP. They also may be able to contact ur ISP on ur behalf. The unfortunate thing about large ISPs is; well, their customer support isn't there to help people with problems like this. But you gotta be persistent.
./iyda
./iyda7mo ago
It's nothing to do with Riot or Valorant His ISP is literally having Packet Drops and Ping spikes
Álvaro
Álvaro7mo ago
you a rioter bro?
./iyda
./iyda7mo ago
No?
Álvaro
Álvaro7mo ago
where are rioters at
./iyda
./iyda7mo ago
Why would that matter? If you need riot support you can go to the website
VANGUARD Main
VANGUARD Main7mo ago
:valQuestion: If you require assistance, please open a support ticket with Riot Support. This server's staff members are not Riot employees or developers and are unable to assist you with in-game issues. You can create a support ticket at https://support-valorant.riotgames.com/hc/en-us. ‎ If you are receiving an error code, you can find out steps to resolve it here. @Álvaro
Álvaro
Álvaro7mo ago
damn who programmed this bot
./iyda
./iyda7mo ago
It's just a tag that i typed lol
Álvaro
Álvaro7mo ago
ye but yk who did it? btw bout this issue, its for sure Smart Screen yall didnt check that?
./iyda
./iyda6mo ago
LMAO bro 😭 please make ur own ticket man if you need help with something I was literally on his PC it is an Issue with his ISP
Álvaro
Álvaro6mo ago
you IT?
./iyda
./iyda6mo ago
Yeah?
Álvaro
Álvaro6mo ago
amazing have a nice day bro
./iyda
./iyda6mo ago
You 2
me
me6mo ago
Nonetheless these are the next steps. If the ISP can't help narrow down the issue (u should just be able to mention riots network and they'll know what to do; it's large enough) you gotta work with Riot to help you run diagnostics that prove there's an issue. If the ISP still doesn't give a shit, it's time to switch ISPs if possible. But Riot may be able to reach out to the ISP if there's a peering issue or whatever. These sorts of reach outs are hard tho, as some ISPs don't care about things like latency or packet loss. As long as there's sub 100% packet loss to destination some ISPs high five each other and close cases.
./iyda
./iyda6mo ago
It isn't Riot directly as i just said The issue is just the ISP It happens with every service It's just more noticiable on something that requires stable connection/ping
S_8713
S_8713OP6mo ago
@me @! ./Report Cheater in DM
./iyda
./iyda6mo ago
Hm?
S_8713
S_8713OP6mo ago
We called virgin media They just said plug in Ethernet cable in and out and reset hub I explained spiking issues and their server routing issues, but they don’t understand they just think I’m on about speed @! ./Report Cheater in DM had access to my pc and they saw everything so This happened again
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
But my wifi speeds are fine
./iyda
./iyda6mo ago
Call them
S_8713
S_8713OP6mo ago
This is the server with the lowest ping too
./iyda
./iyda6mo ago
Ask to be put to a engineer or smth
S_8713
S_8713OP6mo ago
We did
./iyda
./iyda6mo ago
Some Higher tech support
me
me6mo ago
Damn. This is tough, then. Maybe something affecting the neighborhood, but the ISP doesn't care.
It could help to run smokeping or something similar and send them a comparison between latency to ur gateway and to various destinations over time. This actually worked for me with my ISP. I had crazy latency spikes to Google and Cloudflare (and all destinations) every evening. Until I provided them metrics they didn't care. Then they found it was broken network equipment and fixed things up and even refunded half a month's service. Back to stable 2ms ping to these destinations (but still dozens of ms to Riot 😢 ).
S_8713
S_8713OP6mo ago
They told me to wait 48 hours and monitor if the fixes they made work So calling back won’t do anything
me
me6mo ago
☝🏻 escalating is the only way besides cancelling.
./iyda
./iyda6mo ago
Just keep calling them every 2 days and annoy them to fix it If they are unable to change ISP
S_8713
S_8713OP6mo ago
What does running smokeping mean and comparing latencies? Yeah I will again in 2 days and escalate it However is there any short term solutions you guys can suggest so I can play the game
me
me6mo ago
It's just a program that measures latency and graphs it. But if you're just running ping and the rtt is all over the place all the time that should be enough. I wouldn't wait the two days tho. Just call them whenever you want an update and escalate it if it's not fixed. There really isn't anything short term, unfortunately. What's happening is out of your control. If you're rubber banding, you could try turning up the network buffering (in the General settings in the game) but it won't really fix your latency issues. It'll just cause other problems.
./iyda
./iyda6mo ago
BRO Listen already IT IS UNRELATED TO VALORANT He has the packet loss outside of valorant completely Please read context of the ticket before posting random stuff we already figured out :thumbs_up:
me
me6mo ago
The network buffering setting can help improve things if there's packet loss or jitter. But it just won't fully resolve the issue and will cause other issues (now your inputs will be delayed reaching the server, and those larger packets may be dropped, causing other issues). And I gave it a read. We all know the root cause is within their ISP's control and they need to escalate. gl tho.
./iyda
./iyda6mo ago
Are you fucking chatgpt? Or you just don't read?
./iyda
./iyda6mo ago
No description
./iyda
./iyda6mo ago
No description
./iyda
./iyda6mo ago
No description
./iyda
./iyda6mo ago
No description
./iyda
./iyda6mo ago
The network buffering setting isn't going to help anything when he has 900ms outside of valorant
S_8713
S_8713OP6mo ago
😭
./iyda
./iyda6mo ago
:smile_blush:
S_8713
S_8713OP6mo ago
They said I can’t do anything for 48 hours so I have to endure another 48 hours like this
jidat
jidat6mo ago
Hm
me
me6mo ago
Like nothing's magic. It's just all that's within their control. That and complaining to their isp.
jidat
jidat6mo ago
Haven't rly read everything but have u tried it without the ethernet and just use ur wireless wifi?
./iyda
./iyda6mo ago
Are you AI?
me
me6mo ago
If you feel I am, sure ☺️
./iyda
./iyda6mo ago
I do you speak like an AI that doesn't know how to get context Need to train ur language model more
me
me6mo ago
LMFAO
S_8713
S_8713OP6mo ago
Yes same issues That’s the reason I got Ethernet in the first place I’ve tried what you guys suggested + @! ./Report Cheater in DM ran some network changes to my pc so idk why it’s still happening
me
me6mo ago
Gotta bug ur isp then. Nothing else is within ur control dude.
S_8713
S_8713OP6mo ago
It’s honestly really bad Unplayable at this point Which I could find a short term solution I have 200 minimum, peek 1000 I can’t even move or equip my gun I tp everywhere I mean all they say is “reset your router/hub” or “plug the cable in and out” Nothing to help the routing Or the spiking They don’t underhand the speed isn’t the problem It’s the network rtt
Flokie
Flokie6mo ago
Drop the off-topic conversation please and thank you
Chovel
Chovel6mo ago
what is off topic here may i ask?
Flokie
Flokie6mo ago
The off-topic convo was deleted
Chovel
Chovel6mo ago
okay also does ur new ai that replacing us work well?
Flokie
Flokie6mo ago
It can handle simple errors and questions pretty well so far
Saucywan
Saucywan6mo ago
us? I've never seen you before 😭
Chovel
Chovel6mo ago
how. prob bc i last chat is like 3 days ago lol bc of exams ok
Saucywan
Saucywan6mo ago
It just helping out with the secure boot ones would be great
Flokie
Flokie6mo ago
You can try to make a test post, it should be able to handle it pretty well since there's a lot of info on it online
Chovel
Chovel6mo ago
isn't secure boot error easy to fix
Saucywan
Saucywan6mo ago
Exactly but there are a lot of them And so people with actual complicated errors kind of never get responded to
Chovel
Chovel6mo ago
yea i see val is a bit weird in so and then
S_8713
S_8713OP6mo ago
Wait is this for my problems? @Chovel @Flokie
Chovel
Chovel6mo ago
first internet speed do not matter about your ping
Saucywan
Saucywan6mo ago
I have reviewed your conversation
Chovel
Chovel6mo ago
and packet loss
Saucywan
Saucywan6mo ago
This actually just does seem like an ISP issue I would contact them and tell them that you're having issues
S_8713
S_8713OP6mo ago
I did this morning
Saucywan
Saucywan6mo ago
The most likely do in over the air firmware patch
S_8713
S_8713OP6mo ago
They said to wait 48 hours to monitor their “fixes” they so call did over the phone Before I can contact again
Chovel
Chovel6mo ago
then wait
S_8713
S_8713OP6mo ago
Ie just reset router and plug Ethernet in and out Which btw did nothing because
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
Again eariler today This is even with ExitLag
Chovel
Chovel6mo ago
that is terrible looking just wait or change internet provider's
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
bro
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
wtf is going on its saying network problem and high average ping in top right @Saucywan @lyra
Saucywan
Saucywan6mo ago
Have you downloaded the latest lan drivers?
lyra
lyra6mo ago
read the context
Saucywan
Saucywan6mo ago
I good
lyra
lyra6mo ago
this is an isp issue we cannot do anything about it or help
S_8713
S_8713OP6mo ago
Yes
Saucywan
Saucywan6mo ago
right I remembered now
lyra
lyra6mo ago
virgin media 👍
Saucywan
Saucywan6mo ago
10/10 isp
lyra
lyra6mo ago
best isp for gaming no doubt
S_8713
S_8713OP6mo ago
oh my god bro this is costing me so much rr and time wasted
lyra
lyra6mo ago
@S_8713, there is really nothing more we can do than to tell you to contact your isp. then don't play comp
S_8713
S_8713OP6mo ago
bro i did contact them theyre so useless
lyra
lyra6mo ago
switch ISPs
S_8713
S_8713OP6mo ago
do u mind if u can explan what i should tell them because theyre thick they dont understand can u just write down what i say to them
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
this is all i get 24/7
lyra
lyra6mo ago
kk one sec @S_8713 how long have you add this issue? @S_8713 could you also run another trecert? (tracert 162.249.72.1) > "%USERPROFILE%\desktop\Tracert.txt" send me the text file in dms
S_8713
S_8713OP6mo ago
6 weeks and 4 days Ya okey gimme 20 min I basically got so pissed off ingame I kind threw my glass on my desk so I’m just tidying it up Apologies!
lyra
lyra6mo ago
all good dw
S_8713
S_8713OP6mo ago
Thanks
lyra
lyra6mo ago
also could you provid your email in dms so i can send you the docs?
S_8713
S_8713OP6mo ago
Yep Doing the trace now
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
@lyra not doing anything
Saucywan
Saucywan6mo ago
Wait
S_8713
S_8713OP6mo ago
Yes sir
lyra
lyra6mo ago
gotta wait and a text file will appear on your desktop
S_8713
S_8713OP6mo ago
oh i see it
S_8713
S_8713OP6mo ago
S_8713
S_8713OP6mo ago
here @lyra
./iyda
./iyda6mo ago
112? crazy 267? 193 😭
S_8713
S_8713OP6mo ago
thats nothing 560 in game
lyra
lyra6mo ago
its not done yet i believe
Saucywan
Saucywan6mo ago
wow
./iyda
./iyda6mo ago
impressive
S_8713
S_8713OP6mo ago
@Saucywan @! ./Report Cheater in DM @lyra this tracer thing said 700 yesterday for one of them
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
the rest are timing out
lyra
lyra6mo ago
wait until it says trecert complete at the bottom
S_8713
S_8713OP6mo ago
it has its moved on
lyra
lyra6mo ago
send the txt ^
S_8713
S_8713OP6mo ago
S_8713
S_8713OP6mo ago
if ur making a doc include these too pls
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
I also sent u the email in dm
lyra
lyra6mo ago
👍 @S_8713 I've sent you the file, make sure to change the information at bottom
S_8713
S_8713OP6mo ago
Thanks bro If nothing works then what do I do?
lyra
lyra6mo ago
switch ISPs 💀
S_8713
S_8713OP6mo ago
Btw does this here fully translate to my problems ingame?
lyra
lyra6mo ago
eeeeeee sorta
S_8713
S_8713OP6mo ago
I’m gonna send the email right now
lyra
lyra6mo ago
"A traceroute provides a map of how data on the internet travels from its source to its destination. "
S_8713
S_8713OP6mo ago
So what is the route cause and if so how can we see it plain blank like via a test?
lyra
lyra6mo ago
the cause of your problem is that the ISP you are using provides a sub optimal route for a packet
S_8713
S_8713OP6mo ago
Is there any network test we can perform to show that especially for valorant or shall I just send the email off
lyra
lyra6mo ago
that's what the trecert does edit the document I sent you make it to a pdf then send it away with the trecert.txt
S_8713
S_8713OP6mo ago
@lyra email sent
lyra
lyra6mo ago
👍
S_8713
S_8713OP6mo ago
They’re so shit They just said we’ll send a technician to your house to see if there’s any problems And it will cost £25 ????
S_8713
S_8713OP6mo ago
How do I respond to this?
No description
No description
S_8713
S_8713OP6mo ago
Like @lyra hes just pulling up my speed and saying everything is fine
Saucywan
Saucywan6mo ago
Tell them how do you get it fixed Because they said it has to be fixed remotely Ask them how do I fix it who do I contact
S_8713
S_8713OP6mo ago
No description
No description
S_8713
S_8713OP6mo ago
I’ll let you know his response
Saucywan
Saucywan6mo ago
Ok
S_8713
S_8713OP6mo ago
Yeah he’s just going back in circles saying he can’t do anything from his end
No description
S_8713
S_8713OP6mo ago
I asked him again who should I contact Hes typing rn
S_8713
S_8713OP6mo ago
@Saucywan @lyra
No description
Saucywan
Saucywan6mo ago
hm
S_8713
S_8713OP6mo ago
I said “so how will we proceed”
S_8713
S_8713OP6mo ago
@lyra
No description
S_8713
S_8713OP6mo ago
His response I don’t get what he’s saying in terms of the configurations Ok
Saucywan
Saucywan6mo ago
They are telling you to go to the router settings
S_8713
S_8713OP6mo ago
This was already done yesterday when I spoke them on the phone They told me to do these standard protocol resets which ofc didn’t help I did He’s just left me on read
./iyda
./iyda6mo ago
I'd change provider if i was you. to something provided by Openreach such as BT EE Vodafone etc Or hyperoptic if it exists You might lose the Speed being 300mbp/s to be like 70/20mb but you'd have like 20ping constantly so.
S_8713
S_8713OP6mo ago
This is all he saying Guys
S_8713
S_8713OP6mo ago
No description
No description
S_8713
S_8713OP6mo ago
Okay
./iyda
./iyda6mo ago
tell him to keep safe joking but ffs useless
S_8713
S_8713OP6mo ago
I just ended the chat Documented it just in case I’m just at the gym rn can you guide me through the process how to do this smoothly in about 2 hours? @lyra you recon it would be worth trying with another agent or calling them again or not? Val support didn’t help either tbh, they just copy and pasted their “solution” word for word they sent me 4 weeks ago; exactly word for word. (Just typing in those ipconfig commands and disabling ipv6.) I told them to read the document and look at the traceroutes and then they stopped responding to the tickets lol Yeah I guess so. @lyra look at this
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
It’s ping plotter My latency is all red consistent 497ms Need to do this switch asap they want another phone call with me to explain everything Yeah I will. If not I’d probably have to terminate the contract there surely? @Saucywan can you interpret this? I mean I’m gonna have to lol it’s getting so bad I cant even que up anymore
Saucywan
Saucywan6mo ago
Yea? Why
S_8713
S_8713OP6mo ago
It’s bad right?
Saucywan
Saucywan6mo ago
Show the whole thing
S_8713
S_8713OP6mo ago
That’s all there is It’s just all red below Like just the colour red
Saucywan
Saucywan6mo ago
Ah I see now Um
S_8713
S_8713OP6mo ago
But at the time of the screenshot (the game has to be running) my network rtt graph spiked and stayed at 600+ ms
Saucywan
Saucywan6mo ago
That’s bad
S_8713
S_8713OP6mo ago
Yes
Saucywan
Saucywan6mo ago
What ip is that All of it :val_HelloBro:
S_8713
S_8713OP6mo ago
It’s the one that valorant support told me to trace it on
me
me6mo ago
It's an IP in Riot's network. They wanted them to graph latency towards their game servers. Their game servers don't respond to pings, but it will show the latency to the closest peer. I think you've reached the point where you need to contact your ISP and let them know that you're paying for consistent latency. Depending on the ISP, they'll either help you out (and refund you for time that you've been observing issues) or; you gotta find an alternative.
jidat
jidat6mo ago
Hm i wonder if u can file a complaint against ur isp if they don't do shit
Jimz
Jimz6mo ago
This is shows your latency has a very high variance/jittter, even on your first hop the difference between the lowest possible ping (7.7ms) and your average (32.7ms) is huge. What type of internet services are you using from VM (is it wireless internet ie 4G/5G/LTE)?
./iyda
./iyda6mo ago
It's home WiFI It's just VirginMedia isa shitty ISP who doesn't give a fk about their customer.
S_8713
S_8713OP6mo ago
It’s wired Ethernet But at the time of the screenshot (the game has to be running) my network rtt graph spiked and stayed at 600+ ms Im trying to
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
@Jimz Please may you check dms when you can bro @Saucywan so is the only solution to change isp do you think?
Saucywan
Saucywan6mo ago
Mostly yes
S_8713
S_8713OP6mo ago
okay because im getting the same issue again it was fine yesterday and day before but suddenly happened all day today should i just go for it and switch ISP today
me
me6mo ago
If this is important to you, and since they're not helping, you should definitely let them know you'll be switching if this isn't fixed and then find alternatives. As long as there's no wireless or cellular stuff between you and ur ISP, there's not much u can do beyond what you've done.
S_8713
S_8713OP6mo ago
wdym by this? it is broi cant even play the game due to the constant spikes i mean look at that traceroute
me
me6mo ago
Just mean as long as it's wired to ur ISP modem or router, and ur not on a cellular/wireless plan with ur ISP, it's time to switch. You've done a lot to give them a chance to fix things.
S_8713
S_8713OP6mo ago
Alright, but wouldnt it mean me setting all this up again
Del Bringo
Del Bringo6mo ago
Not 100% necessary, but do you have another ethernet cable readily available try using? If you do, trying a different cable will help cross that off the list.
S_8713
S_8713OP6mo ago
We already switched the cable out twice
Del Bringo
Del Bringo6mo ago
Cool that crosses the cable off the list.
S_8713
S_8713OP6mo ago
just ran another @Del Bringo
S_8713
S_8713OP6mo ago
No description
./iyda
./iyda6mo ago
Pretty sure the issue comes from his ISP it's self as when i was on his PC he had packet loss even to 1.1.1.1 and 8.8.8.8. Seems like a routing issue or maybe the Router has some issue.
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
constantly ingame 300-500 network RTT + "network problem" and "high average ping" virgin media dont understand the issue Like how is this fair @Del Bringo
miltonm
miltonm6mo ago
change isp :Smug:
S_8713
S_8713OP6mo ago
It’s happening on all other platforms too not just val anymore But it’s defo mostly val
Jimz
Jimz6mo ago
Valorant as a game is more latency sensitive since we run the servers at a higher tick rate. You have a variance of 37-424ms inside VM's network. It's time to try another provider
S_8713
S_8713OP6mo ago
That’s one lucky trade route my others show on average 70-900
Jimz
Jimz6mo ago
Actually hold off on trying to switch providers. I think I know what's wrong with Virgin Media (they may have issues with one of their upstream providers) Let me reach out to them one more time, see if they would respond
debxty
debxty6mo ago
@Jimz seems like ur ignoring my post , look what ive wrote brother ❤️
Zen._.
Zen._.6mo ago
Give him time man, he'll surely look into your issue too, just have some patience
Saucywan
Saucywan6mo ago
^
Jimz
Jimz6mo ago
I know it's frustrating, but hijacking another thread is not cool. The situation there is simply we don't control the network all the way there. Riot does not have any presence or influence over those providers. If you want a quick fix, I'd recommend you to use a VPN provider, so you can change how your traffic routes to Riot without waiting for the Internet to change.
S_8713
S_8713OP6mo ago
@Jimz did they respond
Saucywan
Saucywan6mo ago
@S_8713 Please do not ghost ping
S_8713
S_8713OP6mo ago
Sorry
Jimz
Jimz6mo ago
No they have not
S_8713
S_8713OP6mo ago
Alr I guess I have to switch @Jimz
S_8713
S_8713OP6mo ago
No description
Saucywan
Saucywan6mo ago
Have you swapped providers? Also there's a current bug with these channels that automatically close them. This is currently being fixed @S_8713
S_8713
S_8713OP6mo ago
No jimz told me to stay for a bit as he said they did something just ran a traceroute and
Saucywan
Saucywan6mo ago
Ah ok
S_8713
S_8713OP6mo ago
No description
S_8713
S_8713OP6mo ago
its not looking good
Saucywan
Saucywan6mo ago
400ms 😭
S_8713
S_8713OP6mo ago
like what do i even do atp
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