Banned help

i got banned for these reasons and i cannot understand why i'm playing the game on both gameloop & IPad , not using any cheat or third party programmers, I need help to recover the account i already submit the file claim but it says will be replied within 5 working days.
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Solution:
Hello, @ℐ𝒡𝒡𝒴 ! Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit....
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2 Replies
ℐ𝒡𝒡𝒴
Anyone could help me? I cannot find any reason …
Solution
INFINITE
INFINITEβ€’2mo ago
Hello, @ℐ𝒡𝒡𝒴 ! Accounts are suspended for violating PUBG MOBILE's terms of service. You can use the File Claim option if you wish to appeal for your account suspension. If you have any objections to claim results, please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.