unfair ban

#question Unfair ban. I had my email hacked he banned my PUBG account without sing in to the game so anyone can ban PUBG account with only download hack and sign in easy😒. Open my account and be fair we spend money for poor game system😤. Do you think I will spend all these money and ban my account? So anyone don’t spend money one day they gonna ban your account and they say sorry we can't help😖.
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Solution:
Please note that the game accounts are banned only for violating PUBG MOBILE's terms of service. If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within 14 business day, you may create a new post on the Support Reddit....
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260 Replies
sway_halemi
sway_halemiOP6mo ago
Anyone help me recover my account? There’s no violation for the rule %100
ARB_Ammar
ARB_Ammar6mo ago
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ARB_Ammar
ARB_Ammar6mo ago
Why I got banned for no reason and I have O penalty found for this account
𝚃𝙼𝙴𝙴𝚂
If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.
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sway_halemi
sway_halemiOP6mo ago
My account is %100 secure and I haven't done any illegal thing, are we responsible for the weak system they have? Easy open my account check no one else entered my account. I why they do the PUBG code I have received when it doesn't do nothing to protect my account. So I will spread it on my YouTube channel (hack PUBG mobile just through email no need to get the PUBG code). So anyone can download hack files and keep trying login till the account get banned😒
SICARIO
SICARIO6mo ago
My account got banned too and I’m an old pubg player for 7 years now. Why they start banning account for no reason ???
The Luminary
The Luminary6mo ago
wow so thy want to say that they are not responsible if our account gets hacked and wrote this somewhere tiny in the policy so if someone hacks my account i get to do nothing xcept to accept and move on? damn!
𝚃𝙼𝙴𝙴𝚂
weak system? ok there are a lot of valuable accounts that have more than 300 mythics why they didn’t get hacked? maybe they don’t run behind free uc ads the system is good and secure you just need to turn on secondary verification and make sure your linked account is safe of course they will say that because the security of your account is related to you. Secondary verification is one of many systems implemented into PUBG MOBILE's account security! We continue to work to create an environment where your account is secure. you can read this and learn how to make your account secure https://discord.com/channels/393088095840370689/481197473403240451/1135645070251532449
sway_halemi
sway_halemiOP6mo ago
Exactly, you loose all money and hard works I got the secondary verification and I have received a code to my phone after that I changed my password in case and logged out from all devices. But next day I woke up my account banned 😖 He hacked my account without login to the account, I am responsible if I sent him the code and entered my account
sway_halemi
sway_halemiOP6mo ago
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sway_halemi
sway_halemiOP6mo ago
I changed my password after that messages Logged out of All devices What I do more secure than that😒
𝚃𝙼𝙴𝙴𝚂
there is nothing called he login without code that is not how secondary verification works, if you already put a strong password he will not even know what is your password nothing pubg can do for you now start learning how to keep your account safe from #game-news all this log in not by you ?
sway_halemi
sway_halemiOP6mo ago
Re read what I wrote #, he doesn't enter my account and I have received a code
𝚃𝙼𝙴𝙴𝚂
what about the pictures you send ?
sway_halemi
sway_halemiOP6mo ago
These when he trying login my account
𝚃𝙼𝙴𝙴𝚂
maaannn he logged into your account if he didn’t you will get a message like this with code only [PUBGM] Your account verification code is . Please use the code within 1800 seconds. If you did not make this request, please ignore this email. if it’s not you ignore the message nothing pubg can do for you you are responsible for the security of your account and if any violations happened in account it will be banned Regardless of who was in the account
sway_halemi
sway_halemiOP6mo ago
I was inside my account when I get these messages he should kick me out if he enter. PUBG should enter my account if they have another device than mine I am ready to pay fee for there customer service time, I been playing science 2018 and have YouTube channel I now how the secure works at all systems That's an approve he still login even after the ban dare 5-1-2024😁. So is he inside the account when it banned and even me can login to it😁
sway_halemi
sway_halemiOP6mo ago
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𝚃𝙼𝙴𝙴𝚂
ok dear also nothing pubg can do for you you are responsible for the security of your account and if any violations happened in account it will be banned Regardless of who was in the account have a nice day ❤️
sway_halemi
sway_halemiOP6mo ago
So, is a poor system, isn't it? Even they don't have a customer service you can contact with just email with auto reply same damn message #pubg-mobile @pubg admin @PUBG MOBILE Partner @PUBG 💞 @Sнαdσω
Sнαdσω
Sнαdσω6mo ago
Is this really your account!!!
sway_halemi
sway_halemiOP6mo ago
Yes
Sнαdσω
Sнαdσω6mo ago
All that money spent on her went like this!!! This is definitely unfair
sway_halemi
sway_halemiOP6mo ago
Crazy, isn't it?
Sнαdσω
Sнαdσω6mo ago
I'm almost losing my mind
sway_halemi
sway_halemiOP6mo ago
Even PUBG they don't know 😂
sway_halemi
sway_halemiOP6mo ago
I'm using the verification code science this date
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Solution
swift9182
swift91826mo ago
Please note that the game accounts are banned only for violating PUBG MOBILE's terms of service. If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within 14 business day, you may create a new post on the Support Reddit.
Sнαdσω
Sнαdσω6mo ago
@sway_halemi
sway_halemi
sway_halemiOP6mo ago
I did the claim but it doesn't help. That simple PUBG just open my account I have only my clean device and someone try to login and he doesn't has the verification code, the ban should be after that device put the verification code not while he trying to login.
M A T I K
M A T I K6mo ago
doesnt matter even if 10 years pass, system after time pass adds another 10 year till the end of times, its perma ban, not 10 year ban.
wear your bag
wear your bag6mo ago
thats what happend with my previous acc, pubg just wants to eat ur money bans ur acc without any reason
M A T I K
M A T I K6mo ago
he admited that he got account hacked(thats not pubgm fault, but his and only his, and hacker banned him for 10 year(thats violation of ToS) that is nothing to do unfair system or money hungry tencent. its just because he clicked on malicious site/link or leaked his password to 3rd person... thats why there is 2-auth. there was a reason, that is 100% bannable, hacker who got his account cheated on it so got banned
wear your bag
wear your bag6mo ago
ye still thats pubgs responsibility to unban the acc lol
M A T I K
M A T I K6mo ago
nope its not 😄 when you agree user agreement, anything that happens to your account that is not technical problem is only your problem, if something was wrongfully support will assist you, but if you lost your account and on your account someone cheated, thats violation of ToS. there is nothing unfair about it. never go 3rd link sites that are not trusted, always use 2-auth, link 2 socials so no1 can link anything, never cheat and everything will be fine. Ban is fair, if someone cheated, cheating = perma ban, you lost your account thats fair, you lost it because your security was not strong enough - no 2nd auth, you went on fake/not trusted site or gave pass to someone, no1 can hack your password(only guess it,steal it from you, make you give it to by lying to you mostly it is always human factor, you go on some cheeky site who ads free uc, or uc on lower prices or free skins and get scamed when try to log in on their site entering your pubgm credentials thats it) where here is unfair i can't see.
wear your bag
wear your bag6mo ago
u act like we read the user agreement
M A T I K
M A T I K6mo ago
you don't need to read whole agreement, but when you invest your time and money(maybe you should) even tho its digital contract, it has every power as real paper one with your signature on it, if you agreed to do something and you didn't do it, by the contract company has every right to do penalty about it and you can't say anything about it.
wiçkêdwičk
wiçkêdwičk6mo ago
Regardless if you read it or not you agree to it, I hope you don’t sign anything important in life without reading them first
M A T I K
M A T I K6mo ago
simple say: if you cheat - ban if you didn't secure your credentials good enough and someone stole it, its not companies fault/problem but yours. and its not too much of a reading 1 paper of simple rules of ToS, with much easier language than real paper contracts lol.
Maybe
Maybe6mo ago
PUBG writes nonsense in the user agreement and applies only what suits it. Do not be fooled by their words
Sanji
Sanji6mo ago
Because of some website or group offering cheap uc puchase there is where your account getting hack. Dont sign in your account to any website other than pubg game itself. Why is so hard to understand?
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
Your responsible of your account and they don't ,even if you paid money it still will ban you if ur hacking
Error
Error6mo ago
We have responded to you in-game.
Mizh
Mizh6mo ago
Nah, I dont believe it. If he/or whatever that person is can hack your account, your account looks to have a lot of value, why that person not selling it instead of getting it banned?
M A T I K
M A T I K6mo ago
well its up to you play or not, agree or not. but it's their game and btw it's not pubg but tencent who dictates what it is in agreement pubg is a product, a game, and therms of service of tencent because when you violate one of them, its called violated therms of service with tencent. is it nonsence or not, it's their contract, their game, they can do and ask whatever they want, no one is forcing you to play a game.
Maybe
Maybe6mo ago
It is true, but if they read the players, you will not find anyone playing their game, but they write long, boring nonsense, and in times of crisis, if you ask them about the law, you will be ignored, even if you send them something they wrote. I have come to them in the past through their law that they hire the worst employees and randomly pay them to send ready-made texts, copy and paste.
M A T I K
M A T I K6mo ago
dude, its not long... any bank agreement when you buy simple credit card is 10 times long and you read that all? btw you should, but is anyone doing that? contract with MNO (Mobile Network Operator) is way longer but do you read any of it?
Maybe
Maybe6mo ago
If the player reads the rules that the game has the right to withdraw its copy from your country at any time or prevent you from accessing it completely, you will not be able to spend a single cent.
M A T I K
M A T I K6mo ago
company is not sweat lalala land to make you fun and enjoy the game, company is only because they made an product and selling it, its bussiness not a fun to play game priority always will be money don't be naive to expect billionare companies to be "fair"
Maybe
Maybe6mo ago
Do you know? I have dealt with many employees, and I also work in customer service in one of the companies. I have not seen anything worse than PUBG employees being brought from restaurants or another place.
M A T I K
M A T I K6mo ago
life is not fair, and you think they got billions being fair ? well, who cares if you play fair no one will punish you, that's all i care about. they are not best but have you've seen an activision? what you expect from them lol, they are not the best but not the worst, there are many much worse companies like activision, ea, sony with much worse contracts and leadership 😄 where you've seen discord members openly like this asking and getting help?
Maybe
Maybe6mo ago
Well, let us speak clearly. I agree with you. The first goal is money only, not fun. The proof is that they do not care about the protection system and the game is completely hacked. They set the process for you like a cat and mouse, so that you always think that the company is seeking to fight.
M A T I K
M A T I K6mo ago
in activision you can ask for a help and wait months before robot replies and with copy paste text please go in security center and watch the videos they post every week/month, how protect your account, how identify phishing websites and etc.
Maybe
Maybe6mo ago
Believe me, Super Cell's service is better than PUBG's employees
M A T I K
M A T I K6mo ago
they warn you about it, give you tools to do it, but if you ignore and after get they told you? its your fault system is okay, people are bad in this game. if there where so many cheaters, account selling/stealing and free uc wanting people, there wont be any problems besides bugs that are fixed with time.
Maybe
Maybe6mo ago
My friend, this is a game of cat and mouse. If hackers are eliminated, the game will lose a large number of cheating players Because the cheater will come back every time
M A T I K
M A T I K6mo ago
every year they ban 16,000,000 accounts from that not 16,000,000 different cheating users are tbh, if not 4x same cheaters at least half of them are the same returned with new account cheaters. problem is people.
Maybe
Maybe6mo ago
My brother, do you believe that the issue of selling accounts is punishable? I reported many cases and they were all ignored
M A T I K
M A T I K6mo ago
problem with selling accounts is you can't prove that account owner sold it. every case could take months of investigatory time & money.
Maybe
Maybe6mo ago
Yes, and for this company, both parties will win. The good player and the bad player will remain within the mouse and cat system Many have proven that they are the worst service employees
M A T I K
M A T I K6mo ago
but it's not problem for community at all, is it? again, people are the problem, what game has to do with it? we are not in perfect world, we get what we are and deserve.
Maybe
Maybe6mo ago
You know that 70% of accounts are bought and sold. Why do you think PUBG returns weapons and skins to eliminate its failure by selling accounts and punishing fraudsters?
M A T I K
M A T I K6mo ago
number is too high i think most of the accounts got sold because leaving the game at least getting something back in return as money, but active players online is not changing much so main reason is decreasing online but it's not much of decreasing lol you can't say 70% without backing up the data data is if last year online players is 10mil(for example) and now is 12mil, there is no problem with selling accounts lol its not small amount of players and accounts so hard to track with that. in perfect world people woldn't cheat, scam & do bad things, but hey since when life was fair and perfect?
Maybe
Maybe6mo ago
I reported an account sale and sent pictures to people telling the person who bought the account, congratulations on the new account, and I documented that with videos and their messages. Imagine that the issue was completely ignored and there has been no response yet for two months. I completely agree with what you say But let me also tell you that when you buy someone else’s achievement, it will become a failure because you bought it for the money. The best example is Elon Musk.
Mizh
Mizh6mo ago
Its not a failure
M A T I K
M A T I K6mo ago
yes, it is sad to see that but again we can't prove selling of account even seeing that, it can be fake, maybe owner of account isn't even guy who's selling account and some1 else impersonating and trying to scam, who knows
Mizh
Mizh6mo ago
tf u think it is
Maybe
Maybe6mo ago
They purchased the ownership of the game from its original owner, as it changed completely after the purchase
M A T I K
M A T I K6mo ago
its very hard to prove and takes a lot of resurses to investigate
Mizh
Mizh6mo ago
They does not care of players selling/trading account because it is inevitable
Maybe
Maybe6mo ago
No, my friend, they can verify via IP
Mizh
Mizh6mo ago
They can, but why would they care?
M A T I K
M A T I K6mo ago
ip? if i change my mobile operator my ip changes too
Mizh
Mizh6mo ago
That doesnt affect their revenue
M A T I K
M A T I K6mo ago
that can lead to many instances of wrongful bans
Maybe
Maybe6mo ago
Includes state, province, street and the Internet
Mizh
Mizh6mo ago
changing ip doesnt get your account ban in any games 🤣
M A T I K
M A T I K6mo ago
but if i sold account to my friend who is in same country province or just simply moved to other country, city or etc. you can't prove that...thats why it is hard to prove and investigate
Maybe
Maybe6mo ago
Because if they count, they will lose all the players😂😂 My brother, in the user agreement, you agree to permanently track your account via IP as soon as you are connected to the Internet, and your location is exposed to them
M A T I K
M A T I K6mo ago
i see your point, but it's naive to think that company will choose to lose more money to make game fair, then let it slide if money is comming and nothing is broken in system much. 😄 not perma track your ip but share your information of device, internet connection type.
Mizh
Mizh6mo ago
game is not fair
M A T I K
M A T I K6mo ago
thats different game is not fair as is life.
Mizh
Mizh6mo ago
there is a lot of cheaters in this game more than you can imagine
Maybe
Maybe6mo ago
This is what I am telling you, it is just a user agreement bull chips
M A T I K
M A T I K6mo ago
well, i'm investigator lvl 22 so i can imagine lol 😄
Maybe
Maybe6mo ago
Check it on iOS
M A T I K
M A T I K6mo ago
thats IOS problem, that is always tracking device info 😄 its an Apple agreement. they can any time see anything to your device, block it or do whatever with your battery. and you agreed on it 😄
Maybe
Maybe6mo ago
Yes, with the approval of the company and developers, if you kill the mouse, you will destroy the cat’s usefulness in the house Everyone should see the benefit of the cat in that it always kicks him away
M A T I K
M A T I K6mo ago
yep
Maybe
Maybe6mo ago
Yes, and you cannot refuse it because you will put yourself in the center of suspicion
M A T I K
M A T I K6mo ago
you can refuse to buy their product and go clean android with less or 0 track. it's up to you always, no one is forcing you to do anything. thats why its fair. freedom of choose.
Maybe
Maybe6mo ago
I understand your point of view, but this game is breathing its last breath 👌🏻 you will see later
Mizh
Mizh6mo ago
nan nah
M A T I K
M A T I K6mo ago
well people said it at season 12. at c1s1. 😄
Mizh
Mizh6mo ago
they game will last decades until the time vr games become popular
M A T I K
M A T I K6mo ago
but game has more active online players than any pc game lol
Maybe
Maybe6mo ago
Generations are renewed and thoughts change
Mizh
Mizh6mo ago
more than any game even mobile
M A T I K
M A T I K6mo ago
it's not gonna die if company not decides to, you know why? mobile games are easy cheese, everyone has a mobile, game is not dependable on platform can be played ios and android, and could run on potatoe ofc with low fps but still 😄
Mizh
Mizh6mo ago
its never die only when some futuristic games become popular such as vr, or game like SAO can develop
M A T I K
M A T I K6mo ago
yeah, if something crazy wont comes out, pubgm will be on a wave.
Maybe
Maybe6mo ago
Well, you and me, my friends, and the time will show u how this game its gonna be like clash of clans🤣
M A T I K
M A T I K6mo ago
yeah, time will show.
Mizh
Mizh6mo ago
clash of clans is trash
Maybe
Maybe6mo ago
+
Mizh
Mizh6mo ago
those type of games never last they are grindy games where you have to "grind"(play for a long time") These game sucks, and cant compete with moba/battle royale games because moba/battle royale games is like instant noodles you dont need anything to be able to do something You get in/get off
M A T I K
M A T I K6mo ago
hey, it's a man and a taste, someone likes it someone doesn't, who are we to judge, some would say some for our taste, difference of tastes doesn't mean 1 is bad or 2. just peacefully accept and respect eachother yo.
Maybe
Maybe6mo ago
You and I know that the only reason to keep PUBG going is not to play, but to give the feeling that you are a rich person inside this game and will spend money in order to impress others.
Mizh
Mizh6mo ago
thats why those games die at the moment while these instant games rise because people become smarter they not gonna play a game for years just to be able to do something
Maybe
Maybe6mo ago
There are many royal games online But PUBG provides you with an atmosphere to become a person who lives a different atmosphere than other games You can attract girls through M4 Max and its high popularity 🤣🤣🤣 This is why PUBG makes the pretense and appearance last
Mizh
Mizh6mo ago
Not really People with money does not need to look for attraction from e-girls
Maybe
Maybe6mo ago
I am talking to you about a society that I do not know about others Believe me, I have many people who buy it for the looks and the girls
Mizh
Mizh6mo ago
dumbass
wiçkêdwičk
wiçkêdwičk6mo ago
Tencent collects extreme amounts of users data more than you think Agreed
M A T I K
M A T I K6mo ago
well you agree on that part lol by clicking yes on all checks on. they collect your country,isp, os, system background tasks probably any data that is collecting google chrome, opera, your isp and anything that shares service with you, to sell that data for better advertisement and etc. nothing new that didn't happen before lol. and im curious why people acting like its something strange if you haven't even read the agreement you've digitally signed. it's written there, read the contracts you sign...
wiçkêdwičk
wiçkêdwičk6mo ago
If you care that much you would think to yourself why would a game need to collect this much information on players
M A T I K
M A T I K6mo ago
because everything now is ads. spy is when it is without your knowledge, secretly, they never hide it, they even included adv management section in user agreement, so it's not spying when it's admited in contract, it is data collectin, adv management gathering. every big tech company, service does that. even discord does that you use right now. if you never seen it means there is none? i can't find your logic here. if you didn't read the user agreement and you don't know thing, it's not without your knowledge techinacally speaking. spying is when company never included openly any info about data collecting, but if it is in contract you've signed, its no more spying. most of apps collect data, device you are on, os you have, version of os update, data of your cerullar operator, mobile operator, country you are in. wth you talking about 😄 not all games collect it but most of them are. how you think you get ads from your local adv companies 😄
wiçkêdwičk
wiçkêdwičk6mo ago
I can’t force you to understand if you don’t then you don’t
M A T I K
M A T I K6mo ago
thats not basic, fruit ninja doesn't needs my location to function. or what mobile operator i'm using lol dude, you can't understand here... you've agreed to "spy" on you when click agree all, to play game lol information is the best and most valuable data, advertising is a core of any service for sellings. everyone sells and use that, user always is a source of data, and companies ofc try to collect them. pubg is not collecting your "browsing history" - google analistics does, pubg is not collecting your calls history - apple bonjour services does you clearly can't understand how most of companies work on data collecting and ads. what kind of your identity you talk about. every digital print is your identity wth you clearly watched some scyfi series... contracts? 😄 dude you are using social platforms that are selling the data to the pubgm not the opposite 😄 facebook, listens what you saying to give best ads to sell you products 😄 ig, youtube, google everyone yeah company game is like from air? is it free and charity company or what? pubg is product of tencent that is #1 company from china wth you expect from them? is it your game? you are using their services and their game, that you agreed to play no1 forced you to and in contract they said we can take data from you that you agreed to you can any time leave the game no1 is forcing you to. your data is nothing... its not spying when you know that stop using wrong therms most of people are dumb, so what definition of spy is when you do it secretly, if its public and open its data gathering. if you don't know you just don't read the contract its your problem not the companies if you are not informed, it is because you choose that way, who else problem is that? you gave them consent to... they can use it anywhere anytime or not even use it, its not your bussiness since you've sold your data by agreemnt... jesus, how hard it is to understand this... i'm tired. end of convo, you clearly don't know how every company works, and you clearly never read the contract you've signed. why do i even bother.
wiçkêdwičk
wiçkêdwičk6mo ago
Perhaps I’ve spoken too much
Error
Error6mo ago
What is the numeric user identification of the account you contacted customer service with?
Jun٭
Jun٭6mo ago
Ppl buy accs for skins not their achievements or kd u twitt, you can spend 500£ to get one skin or spend 500 to buy someone’s acc with many more skins etc that’s how they see it.
Maybe
Maybe6mo ago
She has been preserved by the Lord so it is difficult for me to interfere again in the affairs of the lord Looks good
sway_halemi
sway_halemiOP6mo ago
Wrong, I didn't shared or clicked anything PUBG mobile employees logged in to my account they wants players to spend money over UID 5363393833 I swear never cheated in or out of the game, it's been 8 years of play and open packages suddenly that happened to me Have you seen hack with 1.7 - 2.6 KD
Maybe
Maybe6mo ago
If you can go to court, do so. You won't get here either. Auto-responders are bull***. They are useless service people who rely on auto replies with other people's problems.
sway_halemi
sway_halemiOP6mo ago
I have verification code how could he login to my account except if he is a PUBG employee Can approve that to these ppl
Maybe
Maybe6mo ago
This game employs people from Asia who are racist
sway_halemi
sway_halemiOP6mo ago
I was in the game received an email and verification code to my phone after that I changed my email password and logged out of all devices then got banned what can I do more to protect my account I regret the years and money spent on this game 😓 Unfortunately true
Maybe
Maybe6mo ago
Man I feel you this sh^^^it game have the worst customer service ever
sway_halemi
sway_halemiOP6mo ago
So you admit you bought my info from Google
Maybe
Maybe6mo ago
Do not spend your money again. Support your another game. It cares about its customers. It is not a game that employs people with 0 iq
sway_halemi
sway_halemiOP6mo ago
If I didn't get my account back I'll delete the app And take my fan to another platform
Maybe
Maybe6mo ago
I will tell you that you will not get your rights, and I know that you have rights. We all know that even these * employees know that you have a right, but their authority is only an automatic response.
sway_halemi
sway_halemiOP6mo ago
Maybe
Maybe6mo ago
These ***have been employed to respond automatically and immediately to purchasing problems only and to find solutions as quickly as possible It’s hard to see that’s you support them without any benefit
sway_halemi
sway_halemiOP6mo ago
I spent money on my and my fan accounts At least $1500 a month
Maybe
Maybe6mo ago
You and me and others support them with money so they can hire employees 😂😂 tell us automatic response They are bad.
sway_halemi
sway_halemiOP6mo ago
If they not help we go another platform and take your friends and fans
Maybe
Maybe6mo ago
Ok I'm somewhat religious
sway_halemi
sway_halemiOP6mo ago
As a customer service you should explain what's the violation and show it to the followers, not just reply banned for conducted a unknown violation even you don't know what is it. UID 5363393833
bellax
bellax6mo ago
Same to mex
M A T I K
M A T I K6mo ago
such a bs, pubgm empolyees logged in to your account :DDDD stop bs-ing, here you've said that your account got hacked and he cheated and banned your account for 10 year, thats it. who cares about was you cheating or him, if account was cheating its ban and doesnt matter who cheated. bannable is cheating not who is cheating but if account was cheating. they said you've violated tencent user agreement, read ToS and you can see why 10 year ban is for.
sway_halemi
sway_halemiOP6mo ago
You said it right"hacked" so the hack happened to the weakness of the game system 👍 Just answer my question. What the purpose of the verification code if hackers can login to the account without it?
M A T I K
M A T I K6mo ago
weakness of the system is and was you, human, not the actual system itself. with 2-auth code its impossible to hack account even if you know the password.
sway_halemi
sway_halemiOP6mo ago
But it happened and have all emails and verification codes
M A T I K
M A T I K6mo ago
do you realise to hack random 6-8 number code that is renewed every 15 min or so you need super computer with 1 billion variants per/ms
sway_halemi
sway_halemiOP6mo ago
Can they approve it that device logged in to my account? No they can't
M A T I K
M A T I K6mo ago
1st he needs to have your password, 2nd needs to enter confirmation 2-auth code, because of new device alert, 3rd system will blocks the attempt and asks for mail confirmation code.
sway_halemi
sway_halemiOP6mo ago
No description
M A T I K
M A T I K6mo ago
there is no way this could happen so what, you got confirmation code but if he has not entered it how he could enter. and if even this was done by so called "pubgm employee" why he needs to do those steps, he could just enter in account without anything like this.
sway_halemi
sway_halemiOP6mo ago
True if he hasn't entered it he couldn't enter
Mustafa Mukhtar Sayed
Packam
sway_halemi
sway_halemiOP6mo ago
I contacted them and got banned from customer support too Have ever seen a customer support ban a customer
M A T I K
M A T I K6mo ago
you can't be banned from customer support due its not client side or account. you could get limit of fileclaims thats not a ban. thats limitation due spam security of false claims. your claim can't be successful because on your account "hacker" was cheating so ban is legit.
sway_halemi
sway_halemiOP6mo ago
I got banned from the second time and they never asked customers to explain or any approves Approve that to your followers
sway_halemi
sway_halemiOP6mo ago
This email from yesterday. The account is banned 20 days ago that an approve it's an employee.
No description
sway_halemi
sway_halemiOP6mo ago
How could he login when me the owner can't login
sway_halemi
sway_halemiOP6mo ago
So fix you error
No description
M A T I K
M A T I K6mo ago
in #error we trust. indeed.
sway_halemi
sway_halemiOP6mo ago
Have we fix the error or keep it on Standing beside cruelty an error you have to listen to both sides before you dudgment
M A T I K
M A T I K6mo ago
i'm talking about Error as tencent related on this community discord as user, not as an error in general as bug or misfunction.
sway_halemi
sway_halemiOP6mo ago
I got lost my account years of works and money unfairly have all proofs you better stand asks the other side to explain And do review the account check who hacked the account and how The followers deserve explaination Just what device logged in to my account and what reign?
M A T I K
M A T I K6mo ago
you want from them what? to unban you? only reason that ban can revoked is if system wrongfully banned you of cheating by mistake and from banpan system, but in your case hacker got access to your account doesn't matter how, he cheated on your account and got a legit ban for violation because of cheating. that is not a reason you to get unban on your account. it is sad and unfair but not because of tencent or pubg employees
sway_halemi
sway_halemiOP6mo ago
The question how does he get in to my account without verification code?
M A T I K
M A T I K6mo ago
but because poor security of your pass(hacker somehow got your pass right) and your sms operator sms leakage. you can get sms if you know what mobile operator you are using and when sms will be delivered so hacker got to know you well you can't "hack" password
sway_halemi
sway_halemiOP6mo ago
I have iphone and very secured the hacker better steel my bank accounts not ban a game
M A T I K
M A T I K6mo ago
you can decode if there was any leaks, phishing sites to get you by you when you enter it by youeself, somehow get lucky to get it right, and bruteforce attack but wrong attempts will attemps block for 1 hour or 24 depends on how many times you've tried. xD, i can get your icloud and see what you have on your phone, sms or even pubg mobile pass iphone is the most secured? hold my beer lol thats why so many icloud leaks happen everyday 😄
sway_halemi
sway_halemiOP6mo ago
Never put my information online I have many things more worth it than the game
M A T I K
M A T I K6mo ago
problem is not software security but human pov, who visit tons of unsecured sites that can take your info in 0.1s of visit you can get app like calendar (that will ask for confirmation by icloud, biometric or text one, you always enter your pass.) so don't bs me that you never enter your info on iphone you enter your password everytime you do any purchase. app or anything like, apple music or any other subscription
sway_halemi
sway_halemiOP6mo ago
Agree with you but why hacker waste his time just to ban a game. He can transfer money from bank accounts and many things more worth it for him
M A T I K
M A T I K6mo ago
maybe that was his vendetta not to steal your account, but just to ban it
sway_halemi
sway_halemiOP6mo ago
He has access to my text messages
M A T I K
M A T I K6mo ago
or maybe he knew you can get your account back and just banned it so no1 will get it. who knows, we will never know. change your passwords every 3-6 months. use pasword pwned or not checks on your emails, so if there are some major database leaks, you wont be unsecure.
sway_halemi
sway_halemiOP6mo ago
I did last day before the ban
M A T I K
M A T I K6mo ago
if he cheated on it, doesn't matter is password changed or not. fact is on account cheats where used, so thats violation of tos so ban
sway_halemi
sway_halemiOP6mo ago
No other devices logged in to my account
Yirama
Yirama6mo ago
You don’t have to do that, get a strong password, preferably more than 20 characters. Also remember to do the same with your email account and every other account. Don’t use passwords more than once and never give away your login credentials to others. Maybe related: update your system regularly and keep your guard up when downloading anything outside of the official stores. Keep in mind that „hackers“ in most of the cases don’t brute force your account credentials but abuse weak passwords, human error and lots of physiological manipulation to trick you to give them your data without notice.
sway_halemi
sway_halemiOP6mo ago
If the hacker as you said got my sms verification code does it matter if the password short or long? And how do you know my password is weak 🙄
Yirama
Yirama6mo ago
As said earlier they most likely used a trick on you to give them the code they needed. Remember if you ever entered that code anywhere outside of the PUBG mobile app
sway_halemi
sway_halemiOP6mo ago
Do you think I’m that dum Give codes to any and the hacker asked me please send me your code so I can hack your account 🤣 Immediately, after the email I had changed my password and did sent a message to PUBG mobile in game that I'm recovering emails with photos And I logged in to my another account played with the same device Just be fair guys and ask customer service to explain
sway_halemi
sway_halemiOP6mo ago
No description
sway_halemi
sway_halemiOP6mo ago
This my last game 3 kills #15/49
Yirama
Yirama6mo ago
Well there are too many options to get access. But you are certain that you never gave away your info? No friends, other devices, websites or PUBG mobile staff?
sway_halemi
sway_halemiOP6mo ago
Thank you for the valued information
ThinkThank Collective
you shouldn't be discussing with average players about this lol they lack knowledge seek customer support, most here dunno
sway_halemi
sway_halemiOP6mo ago
I got question for you
ThinkThank Collective
ask i once got hacked but by someone from Indonesia because of third party app database leaks
sway_halemi
sway_halemiOP6mo ago
Have you seen a customer service ban a customer?
ThinkThank Collective
does that mean you told CS that someone else logged into your account? i think the correct word for that would be account freezing
sway_halemi
sway_halemiOP6mo ago
No I received a message that I got banned from customer support
sway_halemi
sway_halemiOP6mo ago
No one logged in this my last match
No description
ThinkThank Collective
انت عربي
sway_halemi
sway_halemiOP6mo ago
I asked my friends thay said no one open my account after I lift
ThinkThank Collective
سؤال ما عدك تطبيقات مشبوهة صح؟ اعرف ان عدك ايفون ف sms
sway_halemi
sway_halemiOP6mo ago
ابد صار لي ٨ سنوات وبعرف كلشي تتوقع اصرف كل هالشدات وانزل تطبيق
ThinkThank Collective
يمكن ثغرة يديدة يبييله بحث عميق ، اكو ناس عدة تتهكر هالفترة
sway_halemi
sway_halemiOP6mo ago
لو تطبيق حسابي الثاني مفتوح بنفس الجوال الهكر من خارج اللعبه لو فتح الحساب اصحابي بيحكوا انه حدا قتح حسابي اكيد
sway_halemi
sway_halemiOP6mo ago
This is my last match
No description
𝚃𝙼𝙴𝙴𝚂
this guy is talking alot man just accept it
sway_halemi
sway_halemiOP6mo ago
🤔
Thrilling
Thrilling6mo ago
right*
Sнαdσω
Sнαdσω6mo ago
khiir akhbar account
sway_halemi
sway_halemiOP6mo ago
P- players U- unfair B- ban G- gang
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
shut up already you just mad that your account got banned bc you were hacking
sway_halemi
sway_halemiOP6mo ago
Fu, do you think they gonna give some uc begger, you are a none
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
You've been talking a lot and your just mad bc your account was banned and you maybe hacking how do we not know your not hacking? I don't need UC or buy anything in pubg
sway_halemi
sway_halemiOP6mo ago
Good to say that " we don't know" so I know this bullsh*t game has ban system issue
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
its prob you have skill issue so that why you needed to hack
Ethan Winters
Ethan Winters6mo ago
You mean to say that when an account banned for 10 years unlocks on a specific date(say 2034), and when we login in that account, the system will again extend the time to another 10 years(till 2044)??
M A T I K
M A T I K6mo ago
yes its 10 years but technically its permanent
sway_halemi
sway_halemiOP6mo ago
My advice to y'all first thing before build your platform spend years and $ check the customer service if it poor don't waste your time and money.
𝑨 𝑹 𝑻 𝑨
My accont also ban for update its very fun 2month ban for update only but my game also last version
sway_halemi
sway_halemiOP6mo ago
Sorry for you. I got banned too and don't know why, no thing changed same device same daily routine same friends.
M A T I K
M A T I K6mo ago
you know why you got your ban, stop bs-ing, whoever got access to your account used cheats on it so result is 10 year ban, as everyone who got caught cheating saying im fair fair i never cheated, same bs
sway_halemi
sway_halemiOP6mo ago
Just swear god I was cheating in game if you trust the ban system is fair.
M A T I K
M A T I K6mo ago
I trust nothing but facts, you've been hacked and hacker was using 3rd party cheat soft on your account that lead to 10 year ban. Nothing unfair or unlogical in this "system".
sway_halemi
sway_halemiOP6mo ago
I trust on you just swear god I had cheated
Amenadiel
Amenadiel6mo ago
Sorry to hear that you eat ban on a good expensive account, but i think you can't get it back. Bcz of they don't care that you play & brake violation or some one else.your account was hacked,maybe if you contact that time they will help you to secure your account
sway_halemi
sway_halemiOP6mo ago
Thank you❤️
Amenadiel
Amenadiel6mo ago
Its really painful to us who lost their account this way. They are also helpless bcz of hacker took your control and broke their terms and conditions
sway_halemi
sway_halemiOP6mo ago
I wish if I build my account at another platform better than this
Thrilling
Thrilling6mo ago
good dx xdd haha go cry about it hacking fool
sway_halemi
sway_halemiOP6mo ago
At least not slave like you, I am looking for my scammed account.
Thrilling
Thrilling6mo ago
that makes no sense
Yirama
Yirama6mo ago
@sway_halemi pls continue with this, it is so funny to read a cheater raging. 😡😂 Also look at bit closer at that image ⬇️
No description
sway_halemi
sway_halemiOP6mo ago
Good job you have earned 10 uc 👏 Errora throw a bone for your pets 😂
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
bro are you having metal problems stop being a kid and get on with it you were hacking thats why it triggered the game secuirty swat halemi is just mad hes a f*cking cheater bro stop being mad and get on with it
ᶠˢᴺ 𝖢𝖮𝖡𝖱𝖠
Do you guys think it’s hack or normal
sway_halemi
sway_halemiOP5mo ago
“Metal problem” 🤔 You're trash as your game. Scam platform I moved to Fortnite with human customer service 🤑
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
Mental I mean At least im the one not using my 'MoMs CrEDiT CaRD' to buy V bucks
JinThomson
JinThomson5mo ago
Then why are you still in this server amd still fighting with other members?
SHADOW
SHADOW5mo ago
I am with u 😂
tttt
tttt5mo ago
they gonna baned you without reason. like me
No description
tttt
tttt5mo ago
is this make sense?
sway_halemi
sway_halemiOP5mo ago
Poor game for some poor ppl 🥱
NERF P90 AND STOP P2W GAMES
Lesson learned: don't hack or install anything just be skilled at this game
Amenadiel
Amenadiel5mo ago
You get this ban for using bypass. After that you take this picture on a mobile device
NERF P90 AND STOP P2W GAMES
it says your temporairly frozen because ur emulator is outdated but that's a mobile phone doesn't make sense at all
Khaizz
Khaizz5mo ago
hi, may i know how you got scammed? how did they manage to sign in to your account?
BUGZ
BUGZ5mo ago
my account is banned 2 month idont play with any hack and i update the game to last update i respect the rules i played it since 5 years and i know rules and i respect it. please help me and check the problem again
No description
MR BOSS
MR BOSS5mo ago
ipad
sway_halemi
sway_halemiOP5mo ago
Fckn scam game
senseiu
senseiu5mo ago
wtf 400 msgs☠️
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
Just file a complaint Maybe if you put as much effort into playing the game as you do complaining about it, you wouldn't suck so much. I'm sorry, I didn't realize the game was programmed to cater to crybabies. If the game is a scam, then what does that make you? Oh, right - a sore loser.
NERF P90 AND STOP P2W GAMES
shut up kid you got banned and u deserved it + u never read any of the terms and conditions of PUBG mobile that's how u get banned for cheats idiot
Yoyol         ℕ𝕒𝕙 𝕀'𝕕 𝕨𝕚𝕟
bro says he quit but he hasn't even moved on
William Scott
William Scott3mo ago
@sway_halemi To unblock your PUBG Mobile account, especially if you've spent a significant amount of money, you must follow a strict procedure. The headquarters of PUBG Mobile is located in Shenzhen, China, at the Tencent Binhai Building, Nanshan District, 518057 Shenzhen, Guangdong. You will need to go there in person to present all the necessary documents. Here’s what is required: Identification (national ID card or passport) Proof of residence Any relevant legal personal information By traveling to the headquarters, you will need to hand over these documents in person. They will take photos and videos of you as well as your documents for archiving purposes. You will then have the opportunity to discuss the issue that led to the suspension of your account. If all the information provided is correct and verified, and if you have spent more than $2,000 to $5,000 on your account, they may consider lifting the suspension. However, be aware that in the future, any violation of the terms of use could result in the permanent deletion of your account. Furthermore, by signing a document on-site, you agree to the stipulated conditions. If you break the rules again, this could lead to legal action. This is how I managed to get my account unblocked. I took the initiative to travel to China to resolve the situation. If you wish to recover your account, it is up to you to decide whether to follow this process.
1
13mo ago
:laugh: :laugh: :laugh:
1
13mo ago
No description
1
13mo ago
my account is banned for no reason for 10 years
William Scott
William Scott3mo ago
It’s possible that a malicious person managed to access your account with the intent of getting you banned. Be aware that not all your contacts on PUBG are truly your friends; some may be jealous and try to manipulate you into revealing sensitive information, such as your email addresses or Twitter IDs. Even with two-factor authentication, it’s crucial never to share this information, even with people you think you can trust. This is one of the reasons why you might end up being banned. There are also other sneaky ways to harm your account without directly accessing it. For instance, someone could create a character identical to yours by copying your clothes and appearance, then use a hack menu to make you look like a cheater. If this information is shared with @Erreur, they might mistakenly believe it’s you and ban you without giving you a chance to defend yourself. They could even copy your PUBG ID and name to share them on the PUBG Discord, which would almost certainly result in your ban. If you want to recover your account, you might need to take drastic measures, like traveling to PUBG in person to resolve this issue, as I mentioned earlier
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