Urgent Assistance Required - Unfair Automatic Account Bans
Dear PUBG Mobile Support Team,
I am writing to seek urgent assistance as I have encountered repeated unfair bans on several accounts without any valid reason. These bans appear to be automatic, as there has been no investigation into my gameplay that I am aware of. I have ensured that my computer setup complies with all game requirements and have even formatted my computer to eliminate any potential issues that could be misinterpreted by your security systems.
Here are the details of the accounts that have been banned:
- Most Recent Account ID: 5598180829 (Banned 30 minutes ago)
- Previous Account IDs:
- 5815691726 (Banned 5 days ago)
- 51415208835
- 5888117951
- 5793603568
- 5492948989
- 5226759442
- 5664452112
Each of these bans has been a significant frustration and has also led to substantial financial loss, as I have invested in the game on these accounts. I assure you that I have only used the official version of GameLoop for gameplay, and no unauthorized software has ever been installed on my system.
I urgently request that someone from your team reach out to me directly to discuss this major issue. Please review the circumstances of my case and provide a detailed explanation of the bans, or kindly reinstate my accounts if they were banned in error. I am deeply frustrated and seeking your immediate support to resolve this issue.
Thank you for your attention to this urgent matter.
Best regards,
Abdullah Aleid
Solution:Jump to solution
Hello, @TheFalcon93!
Please note that the game accounts are banned only for violating PUBG MOBILE's terms of service.
If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the
File Claim button located in the bottom-left corner of the account suspension dialog box....2 Replies
Solution
Hello, @TheFalcon93!
Please note that the game accounts are banned only for violating PUBG MOBILE's terms of service.
If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the
File Claim button located in the bottom-left corner of the account suspension dialog box.
If no reply is delivered within 14 business day, you may create a new post on the Support Reddit.Hello PUBG Mobile Support Team,
Thank you for your response. I have reviewed the terms of service and am confident that none of my actions have violated these terms. I want to highlight that I have previously submitted appeals for my banned accounts, but unfortunately, I have not received any responses to those claims. This ongoing issue significantly impacts my experience and my investments in your game.
As suggested, I will proceed to submit another appeal through the 'File Claim' option in the account suspension dialog box for each affected account. However, given the lack of responses to my previous appeals, I am particularly concerned about the effectiveness of this process.
I urgently request a thorough investigation into these bans and a prompt resolution. If no resolution is reached within the indicated 14 business days, I will follow up on the Support Reddit as advised.
Thank you for your attention to this matter, and I look forward to a resolution soon.
Best regards,
Abdullah Aleid