Couldn't recover account through account recovery.
I couldn't recover my hacked account through account recover, didn't get any response even after waiting for 7 days. The hacker just linked new social media account. Please help!!
ps: i still can't login to my account
The email i received is from [email protected]. Below is translated email in english language:
subject: Security reminder from PUBG MOBILE.
The PUBG MOBILE account linked to you has been linked to a new social media account.
Linking Time: 03/11/2024 11:41:11 (UTC+0)
Linked Accounts: Google
If this isn't you, please log into the game and check your account settings to find out what's going on.
5 Replies
@Zobel As previously mentioned, I couldn't recover my account from account recovery. Could you please assist me on this? Fyi:@Error
If you have submitted a claim via the in-game customer service, please wait at least 14 business days.
If you have not received any updates by then, please contact us here.
Hi @Piston !this is the 2nd time I've submitted a claim via in-game customer service and it's been past 7 day yet I've not received any response not even claim identification number or claim in progress email. So I don't think it will help anyway!! Hacker just linked the social account yesterday, I still have my email linked to my account but I can't logged in. It's better to take action before they unlink my email right?
It may take up to 14 business days. As the customer service receive a large number of requests daily, we kindly ask for your patience.