Couldn't Recover Hacked Account through Account Recovery

Hi I'm not able to recover my hacked account through account recovery. It seems the hacker tried to account recovery. I had all the security like phone number link, email and 2-factor enabled. I've attached the Id profile, screenshot of message when I tried to login. Please help!!!
Thanks

GameOnTerror•3/2/24, 11:57 AM

Did you contact in game support?

GameOnTerror•3/2/24, 11:57 AM

@Shrestha Pzl

Shrestha PzlOP•3/2/24, 12:00 PM

@GameOnTerror I've reached out to customer support. Waiting for their response!

GameOnTerror•3/2/24, 12:01 PM

OK, You will receive response within 24 hours

GameOnTerror•3/2/24, 12:01 PM

@Shrestha Pzl

Zuelle•3/2/24, 3:27 PM

If you didn't get a response within 14 business days, please feel free to contact us. @Shrestha Pzl :4227bearpumpkin2:

Shrestha PzlOP•3/2/24, 4:19 PM

Okay @Zobel get the response from customer service and they said re-try account recovery (account claim available after 1d16hr). I will try to recover, if that didn't work then will contact you guys! Thanks for cooperation.

SShrestha Pzl Okay @Zobel get the response from customer service and they said re-try account ...

Zuelle•3/3/24, 7:40 AM

Pleasure is ours. :hehe: