R
Railway•10mo ago
Wayne

WebApp Down, anyone else

my app is down! help!
17 Replies
Percy
Percy•10mo ago
Project ID: N/A
angelo
angelo•10mo ago
Hey @Fontaine -> #🚨|incidents, we are working to restore service. Are you trying to access your workload from a non-US location?
Wayne
WayneOP•10mo ago
@Angelo I'm in the UK, I still cannot get access to mine or any of my clients webapps
angelo
angelo•10mo ago
Yep, lines up. Team is working on restoring access.
Wayne
WayneOP•10mo ago
This is a nightmare, Im losing income and unable to work on multiple client projects after recommending the platform to them!
angelo
angelo•10mo ago
Still working on restoring access, and if you email us at billing@, we can work on getting you refunded for the cost. If it's helpful, I can also email your clients or give you a message detailing what went wrong and what we plan to do to make sure that something like this is unlikely again. Keep in mind, this is due to hostile traffic, although we have mitigations in place, they aren't foolproof, so we hope to also share a blogpost on what went down throughout the last few days. @Fontaine - can you confirm restoration?
Wayne
WayneOP•10mo ago
Nope, still not working
Aravind
Aravind•10mo ago
Nope, all services which have a custom domain are failing
angelo
angelo•10mo ago
Okay- seems like we need to do the next step, which is regen the tables. One sec.
nightmarebegood
nightmarebegood•10mo ago
is it [email protected] @Angelo ?
angelo
angelo•10mo ago
yes
nightmarebegood
nightmarebegood•10mo ago
ty @Angelo , anyway to use cloudflare to use US based origin to reach non EU edge router ? 🙂
angelo
angelo•10mo ago
@nightmarebegood - seeing some recovery?
Fragly
Fragly•10mo ago
I can access all my sites again 🎉
angelo
angelo•10mo ago
@Fontaine - seeing recovery here?
Brody
Brody•10mo ago
incident has been mitigated, closing out salute
nightmarebegood
nightmarebegood•10mo ago
@Angelo ; all good, have some rest guys
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