DDOS Attack caused a bigger usage than the hard limit
So one of my services was ddosed which caused a bigger usage bill than i have in my hard limit.
According to :
https://docs.railway.app/reference/usage-limits
"Think of the hard limit as the absolute maximum amount you're willing to spend on your infrastructure."How would I go about this?
Solution:Jump to solution
We will always respect hard limits unless you are found to have been manipulating our platform. The idea here is if you ask in good faith, then we will always cover our mistakes.
33 Replies
Project ID:
f3e5ee70-4698-44f7-85e8-269b92161486f3e5ee70-4698-44f7-85e8-269b92161486
increase the limit so that you can restart your services, and in the future look into adding ddos protection to your app with a service like cloudflare
There is a 450$ bill
and my hard limit is set to 20$
uh that's not good
screenshot of usage please
I added cloudflare now
how the hell was that possible, how long ago did you set the hard limit?
Very long ago
I did also recieve the email that the limit was reached but i guess it did not shutdown the services?
that's crazy, I'm going to get a team member in on this
thanks!
Thread has been flagged to Railway team by @Brody.
what does the modal look like when you click the pencil icon next to the limit text
gotcha thank you
I've both tagged the team and also directly asked them to assist here
Great thanks!
cc @thomas for investigation
Hello
Interesting
I am looking into this Philly. I personally have never seen this before.
Me neither haha, as a side note the logs also seem to be missing for few hours idk if thats related
We will crediting you down to your hard limit.
Since other people will look to this as an example. This policy is case by case.
Okay thats a relief thanks
I have cloudflare enabled now
I am looking into how to re-enable your projects with the team now. This is still a first and we are discussing what is the best way to solve this for you
But for the future, is the hard cap limit reliable? because when reading trough the docs it says
"Think of the hard limit as the absolute maximum amount you're willing to spend on your infrastructure."This sounds to me like it can't go over the hard limit
Yeah, this is confusing. Let me get you a solid answer. My gut says always (unless you hacked the railway in some way), which you clearly didn't.
Alright
I generated a 20$ invoice to reset your billing cycle (This will allow you to start from here like you are fresh for a month.)
I will be marking the invoice as paid. Please don't pay it in seconds. It will be payable, haha.
We are doing this because we are sorry we gave you a scare and think it is best to start over with a clean billing period for you.
OK, the above is done:
You are back to a 0$ bill in stripe. You should be able to restart your services. The billing totals and estimates might take some time to update on the platform.
Thank you very much, appreciate it!
Solution
We will always respect hard limits unless you are found to have been manipulating our platform. The idea here is if you ask in good faith, then we will always cover our mistakes.
And glad we could help, if anyone runs into this in the future, please start a thread in discord or the forums for us to help you.
Sounds good! Thanks again!
this reminded me to put a hard limit on my account, thanks
I think most people wont manipulate the platform to get a big bill haha