We are having an issue connecting to our backend, please help!
We are down during a live event, I have no idea what is wrong
20 Replies
Project ID:
84d87493-d5fd-405b-bb9e-03cf3e33139084d87493-d5fd-405b-bb9e-03cf3e331390
We will need a lot more information to help you. What is the issue?
Any logs?
We keep getting locked out of our server. We restart the server, and then it locks out shortly again after that.
What do you mean by “locks out”?
This was not an issue yesterday, or all morning.
Our server stops communicating.
Please send the service’s logs using this bookmarklet https://bookmarklets.up.railway.app/log-downloader/
Seems like you had another thread a month or so back with this same issue. Did you resolve it then?
Yes
Are you sure it's not on your end? We're not reaching our server, we're getting a railway message
Railway is not experiencing any incidents right now. This is an issue solely with your project. We can help you troubleshoot, but this is not an issue on Railways end
Ok, thank you
And like magic, everything works again. That's ridiculous.
Were we throttled by railway? At 1:46pm EST our CPU spikes to 1CPU and flatlines at 1CPU for several minutes. This was the start of our outages.
you're on the pro plan, your app can use up to 32 vcpu, but when you say capped at 1 vcpu it makes me think you're running a single threaded application and its soft locking
for clarity sake, railway does not have any throttling of this sort, these are almost certainly issues with your app
tell us about the app and the technology stack and maybe we could make some suggestions
It doesn't make sense. Nothing changed. And after an hour our application magically works again.
you saw increased load and your app crashed / soft locked, thats over and now the apps back, perfectly normal behaviour if this is a single threaded app
That's not the case, we have 2 servers, 1 specifically for staff only, it never experiences heavy load.
I'm sorry but railway doesn't limit any account type to anything under what they advertise
Is your post not about your app recieving a lot of activity (live event) and becoming unresponsive? This sounds like a case when your app is softlocking as Brody described
Ok, thank you. I will continue to investigate, but I am stumped.
^ if you send logs, we can help you out
We figured it out. I'm sorry for sharing my stress with you, yesterday was a rough day for us. Thank you for your help.
No worries, glad it was figured out