32 Replies
Project ID:
0425356a-1799-4f02-97b4-89e21f038d0e0425356a-1799-4f02-97b4-89e21f038d0e
can you show an invoice for the hobby plan or some kind of proof of purchase
Yep, just a sec
I spoofed the name and email a bit
Did you manage to have a look?
You posted your message at 3am. I’ll tag in the team, but please note they work EST hours. It is currently 8am
Thread has been flagged to Railway team by @Adam.
Ok
any updates?
^
this was an invoice from july, this was months ago?
do you have a bill for sept 30?
@zagadou_dan_axel
well I paid the invoice that the website asked me to pay
i dont have an invoice from september
well then you dont have a hobby account 🤣
the node service that i was using railway on was shutdown on august
if i remember correctly
so i paid 5$ for nothing ?
you have to pay 5$ every month
railway is a subscription based service
so I need to pay every invoice since july ?
even if my service was shut down in august ?
what kind of payment model is that
its a subscription service, same as netflix, spotify, etc, if you didnt watch any tv or listen to any music, you would still have to pay the monthly fee
yeah but for netflix
if i didnt pay for 3 months
and pay on the 4th month
then i can use the service
not pay the 3 months that i was shut down
but for railway, i cant use the service
as it is
is railway asking you to pay for 3 months?
yep
i have 3 invoices
even tho i was shut down
lets see?
just a sec
the one from august, i paid it (the invoice above)
but railway wants me to pay for sept and oct aswell
...
you have a point, if a payment fails it shouldnt keep trying each month
yep
that's my point
okay well adam did flag the team, so please wait until the team is available
ok. thank you, Brody
I still did not get an update for this
it has been less than 2 days since I flagged the team, please be patient. They are on a work retreat
Did you cancel your subscription previously? There is a $5/mo cost for the hobby plan
I'll void those invoices, you should be good to go now. In the future, if you want to pause or stop using Railway, please cancel your subscription
If you don't cancel your Netflix sub, they'll still charge you. Same principles here - https://railway.app/pricing
Railway
Pricing
Railway is an infrastructure platform where you can provision infrastructure, develop with that infrastructure locally, and then deploy to the cloud.
!resolve
@Ray has marked this thread as resolved.