Issue with adding new card as payment method
Previously I was trying to add my card to pay for hobby plan but got declined instead. My suspisous is: it seems like your system was checking my old credit card, I tried "replace feature" on your website to put in a new card but as I saw in the API response, it might have checked my previous added card. My previous card (which I added to the site before) is no longer being used. That probably explain why I got declined.
I wish to have my issue fixed asap because it has been almost a week since I have no access to my database on Railway. Or there is some ways to help me export my database can be good, im willing to pay for it. Thanks!
5 Replies
Project ID:
63017d9f-4918-49b5-ae73-f3485773da9063017d9f-4918-49b5-ae73-f3485773da90
this is community support, for billing issues you'd need to email [email protected]
I would not posting for help here if you guys taking more than 2 business days to respond also last response didnt even help anything with the situation
im sorry but as this is community support, theres nothing we can do for you about billing issues, you are welcome to fire off another email, but keep in mind its the weekend