How do I get a refund?
Hi.
I tried to switch to the Hobby plan, but it says I need $10 credit to do that. I have $9. I went to add credits and I can only add a minimum of $10. The $1 I need is gonna cost me $10, but I don’t need that much on the account. I will never need that much on the account.
If you don’t allow me to just add the $1 I need, I’ll need a refund of the $9 since I’m not going to be able to access anything from tomorrow, so there will be nothing that the $9 will be paying for.
18 Replies
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N/Asorry you can only load a minimum of 10$ I think you could switch to the automatic payment plan type instead
OK. I can’t see that from my dashboard
When I go into Billing and Manage Subscription, there is no info
unfortunately I'm not familiar with the flow to swap to the automatic payment plan as I've always been on it from the start, but is there any sort of cancel plan in the page the manage subscription button brings you to?
look for any way to cancel your account
No. It just says “Billing information” with an “Update information” link and an empty “Invoice history” area. That’s it.
There’s a “delete account” on the General page of Settings, but I don’t want to do that.
you may just have to load those 10$ in credits
I’ll never use it, which is my point.
find a reason to use it lol
I don’t and won’t do enough work to justify it. This is the thing.
This is why I’m asking for a refund.
but that's like watching one netflix TV show and saying you want a refund for 99% of your monthly subscription fee because you didn't use it much, it's just not how it works
Who are you?
Brody
OMG. In relation to Railway.
I'm a conductor, Choo Choo
Right. And that means what, exactly?
damn giving me an existential crisis
Look. I need someone who can help. If that’s not you, please pass me to someone who can. If going to the auto-payment plan would work and you don’t know how to help do that, find someone who knows.
all conductors are 1. going to tell you the same thing I have (pay the 10$) and 2. not know the flow to swap because we all have automatic payment plans
relevant message
locking thread now as your initial question has been answered