Billing Issues
Hello,
I had some payment issues with a canceled credit card. I was able to pay my bill but my subscription is not reactivating and I can't just go through the https://railway.app/account/upgrade page because I get the error message: Subscription already exists. I prepaid 10$ to my account but it did nothing. the account balance stays red and at 0, it seems to be no way of knowing what is happening, can you please help me? my account email is: dannielperezvelez@gmail.com. I have the receipt for my payment. If I have an outstanding balance it does not show, and I did pay the only invoice I had on my account.
Solution:Jump to solution
This server is community help, if you’re having billing issues please email billing@railway.app
6 Replies
Project ID:
873602e4-c2b6-4cb3-8fc8-02a7830dc4f2873602e4-c2b6-4cb3-8fc8-02a7830dc4f2
Solution
This server is community help, if you’re having billing issues please email billing@railway.app
buggy billing website is not a community issue?
No, it’s not
there’s nothing we can do about it
The best way to get it fixed is to email the team, which you can do through that email
^ what Adam said. Email billing and we'll take care of ya