starter plan usage not refreshing, and projects status out of sync
Hey, my start plan's usage is not refreshing. It is currently June, but it still says
May's Free Resources on the usage page. One of my projects says its not running on the railway dashboard, but I can access it.
I was banned before and then unbanned. I had the developer plan before getting banned, I do not have it now, and I cannot upgrade to the developer plan either. It says that my card is getting declined, even though it shouldn't be. I checked the limit on my card, and it has at least $1 on it.19 Replies
Project ID:
N/Aoh and also my execution hours remain 500, they do not decrease, but the credits decrease
funny enough your discord account says you're on the developer plan still, but your railway account seems to be bugged, I will tag the team Monday for you
alr thanks
hey, any update?
it is indeed now monday
Flagging this thread. A team member will be with you shortly.
When an account is banned we block the CC as well. I've gone ahead and removed your card from the block list so it should work again
What about all the other issues?
Hello?
If you provid the project ID for the service that's running even though Railway says it's now, I can take a look
its now fixed
just had to push a new commit to github
Regarding the usage not updating, this might be because you were banned. Is this still broken?
it auto redeployed, and is now fixed
yes
Okay nice. So are there any outstanding issues you need help with?
not any other issues, but the usage is still not updating
It looks like this is a known issue that our team is aware of
when will it get fixed?
We don't have a timeline for a fix but you should be able to safely ignore it
I've added a credit to your account for now
alr thanks