R
Railway•17mo ago
Max

Hidden deployment - Not able to remove

Hey there, there is a hidden deployment running somewhere in the background keeping my program online. I removed all deployments but it is still active. When I create a new deployment (which on the website is then the only active one), then there are 2 deployments, 1 of them hidden. I have no idea how to solve this 👀
35 Replies
Percy
Percy•17mo ago
Project ID: 099d37bf-2556-4a69-b592-b195f18c4573
Max
Max•17mo ago
cryingman
Brody
Brody•17mo ago
what makes you think there is a phantom container?
Max
Max•17mo ago
Since I removed all and the program is still online Anyways I can't update the program rn, since there will be multiple containers online then So I'm waiting on a fix 😅 Is there any other way that I can force all of the active containers to shut down, without seeing the active container on the dashboard.
Brody
Brody•17mo ago
what type of app is this? site? bot?
Max
Max•17mo ago
Discord Bot With .NET Written in C# It seems to have went offline now Did you do anything? It was online 5m ago 🤔 Now it is back what
Brody
Brody•17mo ago
lol
Max
Max•17mo ago
Probably an issue on my side, it never went offline Imma try running another container to see if that fixes the issue
Brody
Brody•17mo ago
I'll ask someone to check your project for phantom containers
Max
Max•17mo ago
Thanks Nope still a phantom one
Brody
Brody•17mo ago
sit tight
Percy
Percy•17mo ago
Flagging this thread. A team member will be with you shortly.
Max
Max•17mo ago
Any possibilities for a fix? I need to deploy some updates 😅
Brody
Brody•17mo ago
^
Tiago Uabeiro
Tiago Uabeiro•17mo ago
Imgur
Ray
Ray•17mo ago
Howdy, I'm aware and I can take a look next week.
Max
Max•17mo ago
Isn't there any way for a quick fix? I do need it 😅 Maybe create a new environment all together and copy everything over manually The application currently keeps crashing and hundreds of people use it, so I really need to deploy some updates to fix the issue. I can't afford a week I actually just deleted the entire service and the container is still online even though the service is what hope I do not get charged for this lol Anyways I am changing the token of my bot, and creating a new service with the new bot token Hopefully you guys can solve the issue with the phantom container (and that I do not have to pay for the usage there lol) 🙌
Ray
Ray•17mo ago
I think you fixed it by re-creating the service sorry 'bout this -- if you want higher priority in support, you'll have to be on the teams plan
Max
Max•17mo ago
No, because after I deleted it, the container was still online and the bot still running. I changed the Discord bot token to not have multiple active But it should still be online that phantom container But as long as I don't get charged for it, I'm fine with it 😂
Ray
Ray•17mo ago
I will take a closer look when time allows! No worries on the charges, even if you do I’ll compensate you in credits
Max
Max•17mo ago
I have added up the 2 things on my dashboard and they are around 800-900 mb of RAM together. However when I go to overall usage I see that counter is on 1.24GB. I am worried the phantom container is still active and charging me money. The last billing was also significantly higher
Ray
Ray•17mo ago
It's definitely inactive -- there's nothing else running apart from one instance of what you deployed Also the same historically for the past week
However when I go to overall usage I see that counter is on 1.24GB
Is this the "estimated usage" section? Current usage per-project is tallied up on a rolling basis by minute (https://docs.railway.app/reference/pricing#usage-pricing), and estimated usage is extrapolated from it So, I don't see anything off when looking at your usage + project. I might be missing something here, whatcha think? The bulk of the increase seems to be coming from memory. Did you deploy anything in between that would affect resource usage / had more users?
Percy
Percy•17mo ago
Flagging this thread. A team member will be with you shortly.
Max
Max•17mo ago
Not really no But the average for all is 100% below a gig not 1.24
Max
Max•17mo ago
The 2 things I am running
Max
Max•17mo ago
But then the usage from the project:
Max
Max•16mo ago
There also isn't like a button to temporarily disable everything, so I can't really test it out. Phantom container still seems to be active since the overall memory usage is still 300-400 MB higher then my 2 things running added up.
Brody
Brody•16mo ago
look through the API requests for the active deployment Id please
Max
Max•16mo ago
I have my project ID for you, but not sure what you're looking for? 099d37bf-2556-4a69-b592-b195f18c4573
Brody
Brody•16mo ago
close enough lol
char8
char8•16mo ago
I started looking into this, but I need to pull the raw metrics to see where the numbers are coming from and identify any phantoms. Will aim to get back to this in the next 24hrs. If it is phantoms / mis-billing, we'll def credit back any extra charges.
Unknown User
Unknown User•16mo ago
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Max
Max•16mo ago
No problem, thanks for the fix!
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