I lost my database
All my apps are down right now.
I logged on railway today and all my database were gone. We don't created a new database or something like that.
Can you help me?
I really need to recovery my database ASAP.
19 Replies
Project ID:
1cfaadcc-79ec-487f-9e99-e8099e8f1e621cfaadcc-79ec-487f-9e99-e8099e8f1e62
I saw that mysql were removed from my project
Only me and other developer have access to Railway
And none of us removed it.
Please, I really need help to recovery this database.
I'll ask for a response from the team Monday as it's currently the weekend unfortunately
Okay
Thanks
If you can please help me first thing in the morning tomorrow.
I really need to recover this database. My apps still down and we have no backup
I'm just a helper, but I promise I will ask the team tomorrow and they will help you when they are available, going forward it would be beneficial to take automated backups
Good morning
Please reach me when you have any news
Flagging this thread. A team member will be with you shortly.
Hi again
I really need some help
My apps still down
Can you answer me, please?
Unfortunately you’ll have to wait for the team to see this. You are not on the teams plan so you don’t get a direct line of support
This server is primarily community support
also, it seems to me like one of you accidentally deleted the database. Railway does not restore lost data in cases of user error
No, we didn't accidentally delete it. You can check your logs in that case.
Is there any other way to get faster feedback?
I have already opened a request through the "Talk to an Engineer" tab but still haven't had a response.
Is there any other way to get faster feedback?you would be looking for the teams plan, but regardless it sounds like you are running a commercial product, so you'd need to be on the teams plan regardless
I'm sorry, but regardless of the plan I'm on, our database was deleted without our authorization and we need help with that.
and you most definitely will get help
but you asked the question and i answered it
As of now, you are the only user reporting this error. Chances are either you or your team member accidentally deleted the database while configuring it.
The team will look into this when they have time
that delete was triggered by a user
Only me and other developer have access to RailwayThere's only one member on your project, so I'm guessing you're sharing the account. If you didn't delete it, your other developer did There were two MySQL plugins that was deleted recently for your project: They were both deleted via the dashboard by the account linked to your Discord. Sorry you lost your data, but this isn't our fault.
Do you have the log of the IP who deleted the database?
Only me and one other person have access and we don't delete anything.
Only me and one other person have access and we don't delete anything.
We can't, for legal reasons. Sorry about this but you're just outta luck here -- our logs say somebody logged into your account clicked the delete button from the dashboard, that's all the information I can provide.