Back and forth solving the Mastercard ZIP issue for the last 2 months
Hello, I've been a verified user for a time now. For my use case, it exceeds the $5 free credit and the execution hour so I wanted to upgrade to the developer plan. But I am having issues with the stripe form while verification. I have paid with stripe on various occasions. I have a 4 digit zip code in my country, and everytime it worked with that. But in railway, it is asking me for a 5 digit zip. I have tried padding 0 in front and bottom, sometimes railway places a hold of 1$ on my card, but refunds in some time. The card isn't also added to my account.
I have been back and forth with the team. I really appreciate of their effort. They also went as far as to freeze my execution hours to 500 hours so that I can do my work with the free credit until the issue gets solved. But my usage will exceed this 5$ and I'll need a way to pay for the usage. I have read the plans going on effect from august, I have full support. I haven't enjoyed working with any other services as much as I did with railway. With the free credit going obsolete, I am extremely in need of solving this issue. Hope this gets resolved soon.
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Please email the Railway team at [email protected]. We cannot resolve payment issues here
this server is primarily community support
Alright. Will do.
Its been 5 days without any reply whatsoever :3 And I am at the end of my credit. idk If that means I should start looking for an alternative
Flagging this thread. A team member will be with you shortly.
Still no replies. This is getting depressing. For testing purpose added my card to Render and Fly both. They also use stripe I guess. Worked fine there.
I'd hate to leave railway but I don't have a way to continue without getting my card added.
This is strange, Ray and I have been clearing the inbox regularly.
Heya, we're gonna look into it this week
Sorry for the delay, I'm not sure why your email was swallowed up.. Anyway I've added $10 credits to your account so you can cover your usage for now. Can I ping you when this is fixed?
@rc Thank you so much. I hope it gets resolved quickly.
Almost a month. Still nothing and I am out of credits and unable to access my projects 🙂
I was looking for alternatives but no one seemed as perfect fit for me as railway, I signed up for fly and render, I was able to add my card to both and one used stripe directly. Idk what to do.
Ray went on vacation, I’ve flagged the team so someone can solve this in the meantime
the railway team has a new email system which they are checking diligently. The new billing email is [email protected]
This actually dates back to march 2023 so 5 months still no fix. Apologies I guess for having to poke the team so much but I like your service.
I can take a look at this for you.
Hmm, so the zip field directly comes from Stripe and it seems to only accept 5 character zip codes.
And because you've attempted to add 0 to the front or back, it has blocked your card due to incorrect zip code attempts.
Could you try upgrading to the hobby plan now?
I have entered the card details. it is still asking for 5 digit zip
I have paid with stripe before on fly or render I guess
There was no zip issue
That's okay, just enter a random zip?
only asked country
damn that worked !
Okay, great.
I manually ignored the zip code check for your account so you should be good now.
thank you so much man, saved me so much work and frustration
No worries, sorry for all the confusion.
You also have $10 in free credits which will apply towards any future invoice.
much appreciated. I plan on hosting all my projects on railway due to the speed of development it enables and the simplicity
More power to the entire team