Credit Purchase error
Few days ago there was a bug in your app in credit purchase option. so I tried a few times to purchase credits. but it failed. Today I again tried but it accumulated all the failed transactions and wanted to charge it full. Please look at the matter as soon
possible.
28 Replies
Project ID:
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what did it exactly want to charge?
Today I wanted to add 5 dollars credit but it wanted to charge 383 dollars.
thats wild
are you about to run out of credits?
About 5 dollars are left
Flagging this thread. A team member will be with you shortly.
Waiting for your team member
Email please?
We fixed a bug to credits but seeing if there are pending attempts
[email protected]
please clear my pending invoice.
hello, same problem here
it's me again!
Hey there!
I've sent an email regarding the same problem
@Tareq - try now?
Should be fixed
Tried,itsays "Cannot purchase credits with open invoices"
@jr owo
(sorry for tag)
Previous problem is solved, New problem has occured. When I tried to purchase credit. It shows "Can't delete an invoice item that is attached to an invoice that is no longer editable"
@Angelo please take a look. I don't know what is happening but I am running out of credits
dont worry, team is aware of this issue π
How long will it take to solve it? If i run out of credits in the meantime?
im sorry i dont have a timeline
sorry bout this, we're investigating
I just added $10 to your account so it should cover your usage for now
Thanks a lot. Let me know when the problem is fixed,
should be fixed now π
But guys, what about the extra billing? Will it be solved? It also happened with me
Thanks, Finally I managed to purchase credits. What will happen to the 10 dollars you gave me yesterday? It didn't get adjusted when I bought 5 dollars today.
should show up in your available credits, like so
You can keep the $10 π
Thanks for the gift.