My MongoDB instance is broken
Can not connect to the MongoDB instance even when I am in Railway dashboard. Consequently my production app is broken. Please help!!!
21 Replies
Project ID:
f2bd12d8-ae3e-4ed5-b924-825dfd208cdbf2bd12d8-ae3e-4ed5-b924-825dfd208cdb
can you connect to the database with something like dbgate?
I am able to connect to the db using mongo compass
show me a screenshot of your service variables please
i use the MONGO_URL inside my app
it keeps saying that the connection is timeout
okay this makes two reports of this issue, the team will look at it on monday
no, that's bad
excuse me?
my production app is broken and you guys say that the team will look into in the next 2 days?
are you on a team plan?
i am on the developer plan
if you are running a commercial app you need to be on the teams plan
oh got it. whether it's commercial or not, taking a look at a problem in 2 days is really bad. i am not a free user though.
but you can always try restarting the database, restart button is in the plugins settings
I'm sorry you feel that way, but the team doesn't usually work on the weekends, if you need true 24/7 support you can sign up for the business class
https://docs.railway.app/reference/support#business-class
thanks, now I know that. i feel bad since it suddenly broken even though I haven't changed anything, the last deploy was a month ago, so I believe the problem comes from Railway.
it is, and I'm sorry for any inconveniences
have you tried a restart though?
tried to restart both db and service, nothing changed
then we just have to wait until Monday, I'm sorry
This was caused by https://railway.instatus.com/clik6k1hk294312awn8v8rox7a1. It should be fixed now, try again?