Streaming-chan
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Just as an update, I have since then switched my ISP because of this, from Deutsche Telekom to Vodafone, and the problem completely dissappeared. That was after I was seemingly escalated to the highest tier of Telekom's customer support where a guy was personally overseeing my case for 2 weeks and I was talking to the engineers there (who were not customer service trained, they're the actual tech people there), and still in the end they said they couldn't fix it. So if someone else in Germany is having this problem with Telekom, I can only recommend switching to another ISP.
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
I was with Deutsche Telekom (Germany)
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
For me they refused a discount, and also said they're unable to fix it, so I cancelled my contract and next month I'm switching to Vodafone instead
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Sure
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
okay sure, thanks! I'll send it now and you can do it when you have time
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Sure, that would be very helpful
Do you have time right now? Since the problem is occuring right now
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Hey I'm back, after like 10 calls and emails between me and multiple Telekom people who don't know what they're doing...
Apparently once it got elevated to their actual technicians, they said they tried some things and asked me if it got better, but it didn't improve.
Now their technicians think it's cloudflare's fault because they saw the packet loss in the trace. (Should I even bother trying to explain that to them?)
And now they're asking me to also provide a trace in the opposite direction that goes from Cloudflare to me? Is it even possible to request that?
I have already received a response from our technical department. They checked and found no error in the Telekom network, but in the Cloudflare network. Please provide us with a back-trace (preferably including a "to"-trace). The "to"-trace did not show an error at Telekom, but rather packet loss at Cloudflare. We also say that you should contact Cloudflare, and they say that you should contact Telekom. That is what my colleagues in technology told me. I hope that I was able to help you with my answer. Best wishes and have a nice day
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
I'll leave you to it then, thanks for your time and have a nice day!
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Yeahh, I agree with Cloudflare then
And I felt like I was losing my sanity talking to that Telekom "support", I asked them multiple times to connect me with someone else who's more technically inclined and he just refused because "he learned IT" and "apparently I'm too dumb to understand what he's trying to explain to me". But I got a complaint form at the end, so I'm going to write in there now and most likely that'll get me contacted a second time and then I'll talk to someone else with this new information you provided
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Okay, thanks!
Just one more question, the Telekom support guy kept trying to tell me for 2 hours that "No we can't change (our internal) routing. It's outside of our power. We only provide the connection. We're not able to choose which path your traffic takes through our network. So we can't help you with this problem. Also we have no department that does routing, because we can't change the routing."
... he's completely wrong about that, right?
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Ah I see, I thought it was a hierarchy where all Tier 2 to Tier 2 connections most likely go through the Tier 1 also
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
And another question, since Deutsche Telekom is Germany's Tier 1 ISP network, doesn't that mean that all German ISPs use this same infrastructure and would have the same problem, or is that not how it works?
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
Thanks for the fast response, you're very dedicated!
So it seems both sides are battling it out and I'm being used as leverage while only suffering as a result.
Yeah I assumed the tracert does individual pings because the ones after it didn't get any packet loss, but I'll check that resource out too, thanks
So I guess I can only complain to Telekom that they should stop being greedy and fix their routing, and in the meantime pay for a VPN (I assume that breaks my port forwarding?)
82 replies
CDCloudflare Developers
•Created by Streaming-chan on 6/19/2024 in #general-help
Cloudflare websites extremely slow
It's Deutsche Telekom
82 replies