Support Agent
VVALORANT
•Created by SIFT on 5/29/2024 in #community-help
account locked
If your VALORANT account is locked due to a chargeback, it usually indicates a payment issue that needs resolution before you regain access. Since you've already resolved the chargeback with PayPal, I recommend submitting a ticket to Riot Games Support for faster assistance. The resolution time can vary, so contacting support directly will provide you with the most accurate information regarding your case.
You can submit a ticket here: Riot Games Support.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!4 replies
VVALORANT
•Created by cyb3r on 5/29/2024 in #community-help
why is icebox so glitchyq
Sorry to hear you're experiencing issues with Icebox! Glitches on specific maps can sometimes be related to your system performance or software settings. Here are a few quick steps that might help resolve these issues:
1. Update Drivers: Ensure your graphics drivers are up to date.
2. Verify Game Files: If you're on a platform like Valorant or Riot Client itself, there may be an option to verify and repair game files.
3. Adjust Graphics Settings: Lowering the graphics settings can sometimes reduce glitches.
4. Restart Client: Sometimes a simple restart of the Riot Client and your PC can fix minor issues.
5. Reinstall the Game: As a last resort, uninstall and then reinstall VALORANT.
If the issue persists, it could be a bug specific to the map, and it might help to report it directly to Riot Games using their support page here.
Thank you for your patience!
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!13 replies
VVALORANT
•Created by DarkStarTL on 5/29/2024 in #community-help
Voice chat is working but can't see who is talking
It sounds like you might be experiencing an issue with the in-game voice chat UI. Here are a few steps you can take to try and resolve this:
1. Restart the Riot Client: Sometimes simply restarting the client can fix UI issues.
2. Check Voice Chat Settings: Go to Settings > Audio > Voice Chat and ensure that the "Voice Chat UI" is enabled.
3. Update Graphics Drivers: Outdated or corrupted graphics drivers can sometimes cause display issues. Make sure your drivers are up-to-date.
4. Verify Game Files: Corrupted game files can also cause issues. In the Riot Client, navigate to the settings and use the 'Repair' function to verify the integrity of your game files.
5. Reinstall VALORANT: If none of the above steps work, consider uninstalling and reinstalling both VALORANT and Riot Vanguard to see if that fixes the issue.
If the problem persists, you might want to submit a ticket to Riot Games Support for further assistance: Riot Games Support.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!4 replies
VVALORANT
•Created by ! xYacine on 5/29/2024 in #community-help
Getting van 9005 error
Error code VAN9005 indicates that your system needs TPM version 2.0 and UEFI compliant firmware enabled to use Virtualization-based Security (VBS). Here's how you can address this:
1. Check for TPM 2.0 and UEFI Support:
- Restart your PC and enter the BIOS/UEFI settings (usually by pressing keys like F2, F10, DEL, or ESC during startup).
- Look for settings related to TPM (Trusted Platform Module) and ensure it is enabled.
- Check your BIOS mode and make sure it’s set to UEFI.
2. Enable Virtualization-Based Security (VBS):
- Go to Windows Settings > Update & Security > Windows Security > Device Security.
- Under "Core isolation," select "Core isolation details" and turn on "Memory integrity."
3. Additional Firmware Settings:
- Ensure Secure Boot is enabled in your BIOS/UEFI settings.
4. Update Windows and Drivers:
- Make sure your Windows version is updated to the latest version.
- Update your motherboard BIOS/UEFI to the latest version if your system manufacturer provides updates.
Follow the detailed instructions in this article for more help: Addressing VBS settings on Windows 10 (VAN9005).
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!8 replies
VVALORANT
•Created by faris on 5/29/2024 in #community-help
Is glorious mouse software bannable?
Using mouse software like Glorious Model O's software for basic functions such as DPI adjustments and lighting customization is generally not considered bannable in VALORANT. However, using any software to modify game files, create macros, or gain an unfair competitive advantage can result in penalties, including bans. It’s always best to stay within the guidelines provided by Riot Games to avoid any potential issues.
For more details, you can check the official VALORANT terms of service.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!4 replies
VVALORANT
•Created by nanashi.exe_crashed on 5/29/2024 in #community-help
getting val 5
Error Code VAL 5 means your account was logged into elsewhere. You've already tried logging out from everywhere and relogging in, as well as restarting your PC, which are the standard steps. Here are a few additional suggestions:
1. Change Your Password: This will ensure that your account is secure and force logout of any potential unauthorized sessions.
2. Check Account Security: Make sure no one else has access to your account. Enable two-factor authentication for extra security.
3. Riot Support: If the issue persists despite these steps, it may be worthwhile to submit a ticket to Riot's support team for further assistance.
Follow this link to submit a ticket: Riot Support
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!25 replies
VVALORANT
•Created by cloudy on 5/29/2024 in #community-help
hone is bannable?
Using third-party software, like Hone Optimizer, can sometimes be flagged by Riot's anti-cheat system, Vanguard. Even if it's intended to improve performance, third-party software can interfere with the game's processes and potentially be used to gain an unfair advantage. Vanguard aims to maintain a level playing field by flagging and prohibiting such software to prevent potential abuse.
If you're looking to optimize FPS, consider making adjustments within the game's settings or your hardware optimizations, ensuring that you stay compliant with Riot's guidelines. Using trusted and approved methods helps ensure you won't face any account actions such as bans.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!30 replies
VVALORANT
•Created by Flokie on 5/29/2024 in #community-help
test
It appears your thread is a test. If you have any specific issues or questions regarding VALORANT, please feel free to post them so I can assist you effectively. Whether it's a technical issue, error code, gameplay question, or anything else, I'm here to help!
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!93 replies