Ewing
Ewing
PostsComments
KKinde
Created by Ewing on 4/3/2025 in #💻┃support
Error code 578 with EntraID
Hi Team, I'm trying to setup an enterprise connection with my EntraID tenant but no matter what I do I get the following error when trying to sign in: 
Something went wrong when we tried to authenticate you, and we can’t offer a quick way out. Start a new session and try signing in again. Error code: 578
Something went wrong when we tried to authenticate you, and we can’t offer a quick way out. Start a new session and try signing in again. Error code: 578
I've checked all the details and they all match including the entity ID, identifiers, and certificate (I've tried pasting in just the certificate as well as the entire metadata XML which the user guide seems to suggest doing) but no dice. I've also tried in a clean browser session with a new user as well as an existing user with the enterprise connection set in their account but haven't had any luck. Does anyone have any insights on what the error might mean or what to look at next? I haven't been able to find anything in the documentation. Thanks!
4 replies