KAmorim
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Hello @Br1ce , good morning!
We have reports from other partners with similar problems on Cloudflare sites that pass through the Brazil/Rio de Janeiro Tunnel to Brazil/São Paulo through Equinix Datacenters.
When the Route does not pass through this tunnel, the connection is successful.
All traces point to colo=GIG.
I don't know if it's related to this, but we urgently need support on this as we are experiencing impaired traffic coming from this region on all of our endpoints.
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=937f104
h=crmrj.sistemacorban.com.br
ip=191.242.124.222
ts=1722890968.121
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
colo=GIG
sliver=none
http=http/2
loc=BR
tls=TLSv1.3
sni=plaintext
warp=off
gateway=off
rbi=off
kex=X25519
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Trace for the same user to the new one Entry
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=937f76
h=crm.sistemacorban.com.br
ip=191.242.124.222
ts=1722890198.972
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
colo=GIG
sliver=none
http=http/2
loc=BR
tls=TLSv1.3
sni=plaintext
warp=off
gateway=off
rbi=off
kex=X25519
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Trace a slow user
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
@Br1ce hello!
So, some users from Rio de Janeiro who use the temporary URL (CNAME entry) also claim slowness and high latency.
We created a new one for now (no latency claimed yet)
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=216f411
h=gestao.sistemacorban.com.br
ip=2804:14d:7285:8a8b:74b9:1ac8:a9cb:730c
ts=1722886334.224
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36 Edg/127.0.0.0
colo=GIG
sliver=none
http=http/3
loc=BR
tls=TLSv1.3
sni=plaintext
warp=off
gateway=off
rbi=off
kex=X25519Kyber768Draft00
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=937f80
h=gestao.sistemacorban.com.br
ip=2804:16d8:b738💯6ccd:4a98:f67a:57b5
ts=1722886168.668
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
colo=GIG
sliver=none
http=http/3
loc=BR
tls=TLSv1.3
sni=plaintext
warp=off
gateway=off
rbi=off
kex=X25519Kyber768Draft00
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=216f263
h=gestao.sistemacorban.com.br
ip=2a09:bac5:aea:878::d8:107
ts=1722886089.67
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
colo=GIG
sliver=none
http=http/3
loc=BR
tls=TLSv1.3
sni=plaintext
warp=on
gateway=off
rbi=off
kex=X25519Kyber768Draft00
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
fl=937f70
h=gestao.sistemacorban.com.br
ip=177.23.183.233
ts=1722886018.696
visit_scheme=https
uag=Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/127.0.0.0 Safari/537.36
colo=GIG
sliver=010-gig09
http=http/3
loc=BR
tls=TLSv1.3
sni=plaintext
warp=off
gateway=off
rbi=off
kex=X25519Kyber768Draft00
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Hello @Br1ce
I'm sorry for not responding quickly.
I contacted the user support team and they just got back to me now.
The problem of slowness and high latency remains in most requests coming from Rio de Janeiro/Brazil to Clouflare.
Our support started reporting this slowness last Monday (July 29th)
Below is information obtained from users who are currently experiencing slowdowns when accessing the gestao.sistemacorban.com.br domain
When they call an alias (crm.sistemacorban.com.br) this problem does not occur (this alias is just a CNAME entry pointing to gestao.sistemacorban.com.br)
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Thanks for reply @Br1ce . We have not had any reports of new slowdowns since we created a new CNAME entry in our DNS and shared it with our impacted customers. I will ask my ground team to carry out new tests on our main links and collect the requested data and then return this in this post.
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
@Chaika Thank you so much for your time, I'm appreciate
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
@Chaika The latency of these files is at acceptable levels. The problem is already underway, before the package reaches Cloudflare. I believe that in DNS caching by the backbone mesh here in Brazil. We created a subdomain with a CNAME name and it performs very well in traceroute and pingplotter. We asked the customer community in Rio de Janeiro to use a new route and the issue was resolved. In the meantime we will wait for the main link to normalize.
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Request URL:
https://gestao.sistemacorban.com.br/index.php
Request Method:
GET
Status Code:
200 OK
Remote Address:
[2606:4700:20::681a:b21]:443
Referrer Policy:
strict-origin-when-cross-origin
alt-svc:
h3=":443"; ma=86400
cache-control:
no-store, no-cache, must-revalidate
cf-cache-status:
DYNAMIC
cf-ray:
8ace9be419477a78-GIG
content-encoding:
br
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
ache-control:
no-store, no-cache, must-revalidate
cf-cache-status:
DYNAMIC
cf-ray:
8ace86f93e26cae3-GIG
content-encoding:
br
content-type:
text/html; charset=UTF-8
date:
Fri, 02 Aug 2024 13:48:44 GMT
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
Hello @Chaika , sorry to no reply before.
I'll gonna check it
30 replies
CDCloudflare Developers
•Created by KAmorim on 8/1/2024 in #general-help
Users with slowness and latency coming from Brazil / Rio de Janeiro
30 replies