Casey03
CDCloudflare Developers
•Created by Casey03 on 1/22/2025 in #general-help
The hostname is using Cloudflare and cannot be activated with an TXT or HTTP validation token.
Hi all,
I'm in the process of onboarding one of our customers to the SaaS zone using an apex domain. The verification step has completed successfully, but we're running into an issue when setting the CNAME on the customer's domain to point to the SaaS zone.
Initially, we get a DNS error, followed by this message:
"The hostname is using Cloudflare and cannot be activated with a TXT or HTTP validation token. To activate the custom hostname, the DNS target needs to point to the SaaS zone."The customer is using Cloudflare for CNAME flattening at the apex level. I have a few questions I’m hoping someone can clarify: Are there any additional settings we need to be aware of when working with Cloudflare in this configuration? Should the CNAME record be set to DNS only or Proxied? Is this type of configuration even possible with an apex domain? If not, would requesting a dedicated SaaS IP address for customers using apex domains be a better approach? Any insights or tips would be greatly appreciated!
3 replies