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QuaqSim

•Created by QuaqSim on 9/25/2023 in #pages-help

Adding custom domain is blocked

When trying to add a custom domain to a project, it is being blocked. If I try a subdomain that has never been used, it will briefly display an orange indicator with verifying, shortly followed by a grey indicator and "Error (Inactive)", otherwise it will immediately show that error. The zone is managed by Cloudflare so the CNAME is created automatically as part of adding the custom domain in the Pages project. Looking in the audit log, I see that it is being blocked ("Pending to blocked") but I can't see any information as to why, e.g.

{
  "certificate_id": "2acf99de-e0e9-47e2-8c09-a1d31f8f3ed6",
  "hostname": "anothertest.softpress.com",
  "id": "82294dcb-5966-4408-9bff-9172f9e09334",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

{
  "certificate_id": "2acf99de-e0e9-47e2-8c09-a1d31f8f3ed6",
  "hostname": "anothertest.softpress.com",
  "id": "82294dcb-5966-4408-9bff-9172f9e09334",
  "status": "blocked",
  "zone_id": "cb33a44accddb58314750425b1280f3b"
}

That's for template-softpress-com.pages.dev. The account ID is e22d8dcf26e5d8f52cf58ff9263fb145.

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