MessageCreateEvent

if (message.content === `<@${clientID}>`) {
      const helpMessage = [
        'Olá, eu sou a **Kally**!',
        `> Para ver meus comandos, use \`${guildSettings.preferences.prefix}ajuda\``,
        `> Esta é minha versão **${
          this.discord.isMaster ? 'Grátis' : 'Premium'
        }**`,
      ]

      const row = new ActionRowBuilder<ButtonBuilder>()

      if (process.env.SUPPORT_LINK)
        row.setComponents(
          new ButtonBuilder()
            .setLabel('Servidor de Suporte')
            .setStyle(ButtonStyle.Link)
            .setURL(process.env.SUPPORT_LINK)
        )

      console.log("before the function") // it's getting here without delay

      return message.reply({
        content: helpMessage.join('\n'),
        components: [row],
      }).then(() => {
        // it's taking more than 10 minutes to get here if the channel has a lot of users chatting over a certain period of time
        // if it's on a channel where there aren't many users talking, it's coming here without delay
        console.log("after reply")
      })
    }

MessageCreateEvent

if (message.content === `<@${clientID}>`) {
      const helpMessage = [
        'Olá, eu sou a **Kally**!',
        `> Para ver meus comandos, use \`${guildSettings.preferences.prefix}ajuda\``,
        `> Esta é minha versão **${
          this.discord.isMaster ? 'Grátis' : 'Premium'
        }**`,
      ]

      const row = new ActionRowBuilder<ButtonBuilder>()

      if (process.env.SUPPORT_LINK)
        row.setComponents(
          new ButtonBuilder()
            .setLabel('Servidor de Suporte')
            .setStyle(ButtonStyle.Link)
            .setURL(process.env.SUPPORT_LINK)
        )

      console.log("before the function") // it's getting here without delay

      return message.reply({
        content: helpMessage.join('\n'),
        components: [row],
      }).then(() => {
        // it's taking more than 10 minutes to get here if the channel has a lot of users chatting over a certain period of time
        // if it's on a channel where there aren't many users talking, it's coming here without delay
        console.log("after reply")
      })
    }