Max
CDCloudflare Developers
•Created by Max on 9/6/2024 in #general-help
How to get in touch with cloudflare support as a business customer?
Hi Folks,
Posting here in hopes that someone has advice.
I signed up as a business customer two days ago, but cannot chat with support without getting this redirected to this page: https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D
I submitted a case two days ago as instructed in the article, and then another case today, and just haven't gotten any response. I submitted under P1.
How long does it take for support to reply to business customers? Has anyone encountered this issue and solved it?
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