PisnRzrs
CDCloudflare Developers
•Created by PisnRzrs on 12/4/2024 in #general-help
How do I contact Cloudflare for support?
Thanks for your response. I appreciate you trying to help. I understand that your resources are limited in what you can actually do to assist, which is why I wanted to speak with a staff member who can access my account data.
1. Please unlock the forum thread. I will make sure to reply first thing in the morning tomorrow.
2. I assume you're referring to support ticket #01205942 at support.cloudflare.com? If so, I do have access to that ticket, and it contains nothing but my request for help and multiple request for a response. Nobody else has responded, and that ticket was created on September 25, 2024. If you’re seeing anything different, there must be an issue. I can provide screenshots showing that I have been the only one in the conversation.
Thank you again for your time.
8 replies
CDCloudflare Developers
•Created by PisnRzrs on 12/4/2024 in #general-help
How do I contact Cloudflare for support?
It's a little ridiculous to be honest. I'm not even a free customer. How is this acceptable?
8 replies
CDCloudflare Developers
•Created by PisnRzrs on 12/4/2024 in #general-help
How do I contact Cloudflare for support?
Hello? Why is it so hard to get a response to a support ticket?
The one and done responses are not constructive. I'd like to have a real conversation so we can figure out the issue.
8 replies
CDCloudflare Developers
•Created by PisnRzrs on 12/4/2024 in #general-help
How do I contact Cloudflare for support?
That is what prompted me to ask here. I got an email saying to rate the response, but I was never notified of the actual response. The response also did not solve the issue, and I was unable to reply because it was locked. I need to speak with somebody at Cloudflare who has access to logs. I don’t believe Community Support is going to help, as the issue involves receiving the data back from Cloudflare's servers. I would rather have a conversation through the official support tickets where staff have access to my account.
8 replies