Wasbeer
Wasbeer
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IImmich
Created by Wasbeer on 4/19/2025 in #help-desk-support
Immich crashes constantly
Hello there! I have been getting to work with immich for a couple of days now. When it works it works great! But occasionally immich website stops responding and I need to wait a while and then everything works again. I think the problem could be something with either my compose file, file locations or transcoding. General Info Intel NUC8i5BEK Intel(R) Core(TM) i5-8259U CPU @ 2.30GHz CoffeeLake-U GT3e [Iris Plus Graphics 655] 2x 8GiB SODIMM DDR4 Ubuntu 22.04.1, kernel 6.8.0-57-generic Storage: Main drive: Samsung SSD 970 EVO 500GB QNAP DAS (USB-C): RAID1 2x Seagate IronWolf 4TB Docker setup My immich database is stored on my NVMe drive: 
~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env
~/Docker/immich$ ls -al
total 20
drwxr-xr-x  3 planet           planet 4096 apr 19 23:04 .
drwxr-xr-x 13 root             root   4096 apr  9 01:33 ..
drwx------ 21 systemd-coredump root   4096 apr 19 11:44 database
-rw-rw-r--  1 planet           planet 3294 apr 15 15:06 docker-compose.yml
-rw-r--r--  1 planet           planet  993 apr  9 01:10 .env
My immich library is stored on the RAID1 drive. 
~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload
~/externalRAID/Immich$ ls -l
total 24
drwxr-xr-x 2 root root 4096 apr 19 02:00 backups
drwxr-xr-x 3 root root 4096 apr 15 20:31 encoded-video
drwxr-xr-x 3 root root 4096 apr 15 20:29 library
drwxr-xr-x 2 root root 4096 apr 15 15:08 profile
drwxr-xr-x 3 root root 4096 apr 15 20:29 thumbs
drwxr-xr-x 3 root root 4096 apr 15 20:29 upload
I'm seeing that quite some errors pop up when I try to trascode: 
[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)
[Nest] 7  - 04/19/2025, 10:56:17 PM   ERROR [Microservices:{"id":"f2b5c3ab-1d45-4283-bb04-10b69164b247"}] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
ffprobe version 7.0.2-Jellyfin Copyright (c) 2007-2024 the FFmpeg developers
  built with gcc 12 (Debian 12.2.0-14)
Does anyone have a clue what could be causing this ? And should these transcode errors cause these unresponsiveness of the website ? Thank you. ps: i purchased server license.
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