Oomles
CDCloudflare Developers
•Created by Oomles on 4/26/2024 in #general-help
'www' option not working despite 3 services telling me I've entered everything correctly
Hi there! I've been having some issues with my domain, and through the power of Shopify, Namecheap, and Carrd support, I've been advised to reach out to Cloudflare... only to find out that Cloudflare support is only for premium members. So! Here I am :"D
I originally purchased my domain (oomles.com) through Shopify, but I recently transferred it to to Namecheap to be more flexible with that specific URL. Since setting it up, I've had some issues with getting the 'www' handle working. It is mostly working great! oomles.com is doing just fine, but any attempt to put www before it gives it a 'problem loading website error' regardless of cleared cache, browser, or device (as in www.oomles.com)
According to their multiple customer supports, they're conflicting with Cloudflare's hostnames. I have set up the A record and CNAMES correctly, and it is a backend issue. Who do I contact about this issue now? This is the 4th support chat that has been recommended to me, and I kind of feel like I'm in hell tbh.
Would and of you guys be able to assist me in this issue? Because until then, I'm at a standstill. I put the 'www' in front of my URL on all my business cards, so the sooner I can have that resolved the better :"D
If anyone here need any screenshots, support logs, or context, let me know. Thank you all for your assistance!
30 replies