erikdwallace
CDCloudflare Developers
•Created by erikdwallace on 4/16/2025 in #general-help
Client has no access to their account
A client is trying to get access to Cloudflare because their website is down. Hosting was initially setup through a freelancer who died last month. So, there's no way to get account information. The client does have a working email address for the same domain as his website. I was brought in to help him get his website up and running again.
I'm not positive that Cloudflare is the host, but looking at whois information for the domain I see:
- GABE.NS.CLOUDFLARE.COM
- HERA.NS.CLOUDFLARE.COM
Question: how does my client get access to Cloudflare so they can make changes to their hosting and get their website up again?
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