David TI (Shopping vida)
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
I wanted to clarify that the Cloudflare account is registered under the name of a former employee. Localweb reported that the DNS zone is down, and this seems to be something that Cloudflare could help resolve.
It's also worth noting that the site was accessible through both "atakashow.com" and "atakashow.com.br."
I’m wondering if it’s really necessary to have a paid plan to get the site up and running. Would the "Free" plan suffice for this purpose?
Additionally, regarding the DNS settings, is there any way we can discuss this over the phone with someone from Cloudflare? That might help us resolve the issue more efficiently.
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
The free plan has a setup period, or once it's configured, no further changes are needed? What is the difference between the plans?
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
Also, the link you provided is broken.
Could you provide another link?
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
Hi!! @Vero 🐙
In the previous Cloudflare account we used, we always paid a specific monthly fee. Will we need to pay a new monthly fee for the new account, even though we have already paid for this month? Is there any way to link it or transfer the existing payment?
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
There is no account linked to the account we lost access to. If you're referring to that, we wouldn't be able to access a new account and change the nameservers. What we could do is create a new account, but I'm not sure if that would be the right thing to do.
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
@Vero
Okay...
LocaWeb informed us that there is a 72-hour period to verify the website. There have been some changes regarding the account configuration; we managed to update our username, which was previously under the name of a former employee. What concerns me is whether the website will really become active again.
If we previously had a paid plan on Cloudflare, will we need to pay again?
Because it would now be a new account, right?
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
We have already tried the link 'https://dash.cloudflare.com/forgot-email', but the email is not being received at the former employee's old corporate email."
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
@Vero On October 8th, we received an email asking us to renew the domain at the old email of a former employee. However, we are unable to receive emails like "reset your password."
If the domain has already expired, would that have any implications in this step-by-step process?
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
Then, regarding the domain settings that were already linked to the account, will they sync the same, or will it be necessary to configure everything again?
If so, concerning the other account we lost access to, will those settings be lost?
Thanks!!
28 replies
CDCloudflare Developers
•Created by David TI (Shopping vida) on 10/9/2024 in #pages-help
HTTP Error 403.14 - Forbidden - Help me
Hi @Vero !
I hope this message finds you well.
I am reaching out for assistance with two issues we are currently facing.
Firstly, the support team from LocalWeb informed us that our DNS zone is currently deactivated. They mentioned that there are no issues on their end and advised us to contact you for activation.
Secondly, we need guidance on recovering our account password. Unfortunately, we do not have an email address linked to the account, as it was associated with a former employee. We have tried to follow the steps outlined in various forums, but we are unable to proceed without the linked email.
Could you please assist us with activating the DNS zone and provide instructions for recovering our account access?
Thank you for your help!
28 replies