slayerduck Comments - Answer Overflow

i'm interested to see if live support is worth it as well, i don't think i ever seen a company screw over their paying members like cloudflare does so i think i might have made a mistake paying for it :TohruShrug:

8 replies

CDCloudflare Developers

•Created by thelegend27 on 4/26/2024 in #general-help

Support SLAs on Business Plan

i paid for business over 1 month ago and i still don't have business because of the billing issue. I asked last month if they could help me up my account since i needed support but got no response on the ticket after the 'we're looking into it'

8 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

yea i don't touch workers, i just use my own hardware for any processing related things

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

its truly a catch 22

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

i can't express in words of how frustrating this issue was, you'd think if i have multiple sites in multiple datacenters all having the issue at the same time i'd be easier to get away from blaming origin but turns out that wasn't true. Then i upgraded my account to business in the hopes i could get faster support as this was an issue that's been going on for over a month. But then the billing issue prevented my account from being upgraded, even though i paid. Actually its still not upgraded to this day as the billing issue is STILL ongoing. So i'm stuck in a loop of not being able to get support because PRO support takes forever and my account not being business because of the billing issue.

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

yea i hope this was the cause of your issue to 🙏

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

i know how you feel..... as you most likely read this topic :facepalm:

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

you can't see it, its not public

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

this was send to me on my ticket

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

On our end we had deployed some rules to mitigate large amounts of high bandwidth traffic from individual customers (targeting abuse of the platform, e.g. streaming video) which we have been confident in for quite some time now, but we had forgotten a condition to only include certain requests with responses in our analysis of traffic that were above a certain size in a recent change. This caused the system to look at more than the target abuse and some mitigation spilled over to your site. This has now been fixed with some adjustments to the system.

On our end we had deployed some rules to mitigate large amounts of high bandwidth traffic from individual customers (targeting abuse of the platform, e.g. streaming video) which we have been confident in for quite some time now, but we had forgotten a condition to only include certain requests with responses in our analysis of traffic that were above a certain size in a recent change. This caused the system to look at more than the target abuse and some mitigation spilled over to your site. This has now been fixed with some adjustments to the system.

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

i'm happy to report tho that cloudflare fixed it, i will paste the response @rootalien . if this is also related to your issue

111 replies

CDCloudflare Developers

•Created by slayerduck on 3/28/2024 in #general-help

Random drops / 3 sec response time

The reason i said you were trolling is because of your condescending tone and the only reason I'm actually accurately are able to debug when and how its happening is because i DO have analytics, provided by my munin and monit stats. It keeps track of every single thing happening on all servers, including making graphs of web requests/bandwidth/sql requests etc etc. You saying that i should use 'htop' to check my servers, when clearly its happening only for 15 min per day is not a viable solution. I talked to some of my IT people and they told me that they don't think you're intentionally trolling, its just your lack of knowledge. Knowing a little bit, but just not enough can be real dangerous. I think in the end this is a good learning curve for both of us, you knowing that not everybody hosts their site from their garage and me for making the mistake of not checking the level of technical knowledge provided for this type of issue. I was just real desperate, because of how long this was going on for.

111 replies

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