My account was mistakenly locked, I hope you can help me handle it.
Dear PUBG Customer Service:
I am a player who loves the PUBG game. However, in a recent game, my account was banned, which has left me very confused and disappointed. I am very...
I have carefully recalled that I did not use any cheating tools or engage in any violations, nor did I violate the game rules.
Therefore, I earnestly request that PUBG customer service unban my account as soon as possible so that I can return to the game. If any proof or information is needed, I will fully cooperate. At the same time, I also hope that PUBG customer service can strengthen account security management to avoid the recurrence of similar issues.
Finally, I would like to thank PUBG customer service for their patience and help. I hope my account can be unbanned as soon as possible so that I can continue to enjoy the fun of the PUBG game.
My account is on the global server, and currently, my account is on the Asian server.
Account: 91ʚNight Mackerelɞ
Account ID: 5190349366
No email is bound
Phone number: 18046630620
Bound social platform: Twitter
Time: April 20, 2025, 12:23 PM



Solution:Jump to solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
6 Replies
Solution
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status.
@delfin🐬 Are you official or customer service?
@delfin🐬 This account is very important to me.:laugh:
No I am a moderator, a volunteer player. Responses on the community support form are checked by the PUBG MOBILE Operations Team.
all right
I filled out this form. Can the official see it?
This account is really important to me.
I didn't use any AIDS either, and that's it
:laugh:
@delfin🐬
Yes, hope you hear back good news!

I am a China player.
I don't know much English. It's very troublesome to complain about my account.