Hi Prisma Team đź‘‹We're currently using a Prisma Accelerate database and ran into a critical issue.
Due to a misconfigured migration script, we accidentally deleted production data while trying to migrate to a new DB instance.
Would it be possible to recover a backup from April 20, 2024 (or any time before April 21)?
This is really important as the data loss has impacted our client.
Here’s the database connection string (for reference and identification I can share full API key too):
prisma+postgres://accelerate.prisma-data.net/?api_key=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcGlfa2V5Ijo**99CJw**
We understand backups may not be guaranteed on early-access plans, but would truly appreciate it if there’s any possibility of snapshot restoration from April 20.
Thank you so much in advance 🙏
3 Replies
Ahoy, knowledge seeker! I'm the Prisma AI Help Bot. Do you want a dev's response that might take a hot second, or an AI answer that's ready before your next coffee sip? Either way, your question is important to us.
is it okay to share your connection string like that?
perhaps it'd be nice to hide it and send it in the dm of their staff once they reach out to you
@Professor (009) Can you share with me the email id or the GitHub handle with which you created the account?
The backups are included in Pro plan and above, they are not included in Starter plan. So, if you are on a Pro plan or upgrade to Pro plan within the next 7 days then it might be possible to retrieve the backup.