Account related
Hey, my account is stolen, i did fill the form for account recovery and i had, that i need to use the in game tool, so i tried to use the in game tool, but every time it keeps saying claim declined, use regular device, and i tried all devices, i dont know what to so, i played most of the time on a old phone but i cant use it any more, and played on gameloop emulator. So i dont know what to do.
Solution:Jump to solution
We cannot help you any further through the community since your recovery request submitted through https://pubgmobile.live/support was rejected.
You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions....
5 Replies
@delfin🐬 @Quendi @.Nadïa.🌴 Hello, sorry for pining but could anyone have a look at this please, thank you.
Solution
We cannot help you any further through the community since your recovery request submitted through https://pubgmobile.live/support was rejected.
You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions.
Alright thanks for that, but it’s not a rejection like, it’s written ineligible to check use in-game tool, and I don't know how I must use a regular device despite they say I can use non-regular, but. Thank you.
You will still need to contact them for further assistance if your account is ineligible for a check through the community support form.
Alright, thanks for your time.