Account recovery problems
Hello dear someone stole my phone and they changed all of my social media and email and phone number from my account i have all the information about the account and the uc purchase receipt when i try to claim the account it show use regular device I don’t have that older device so in this situation what should i do ? I can’t claim my account in regular way. Please help me to recover my account this is my last hope it’s not a account its a memory for me 🙂
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
16 Replies
Open your regular device and click help then acc recovery
@Hanan what is regular device?
Your device is your main phone not the new one
I already told you i lost my phone
@Hanan
Try in the new one to dilo this step and say its stolen
@Hanan
Check this screenshot
I write the problem
And it show this
Wait
Okay
Thank you @Hanan i fill all the information that need to be attached
You’re welcom
@Hanan how many days it takes usually?
7 days and abouve
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.