V
VALORANT•2w ago
ekiken

Bad ping in SG server

Hi, I am getting bad ping from Singapore Servers. I am only getting it from playing Valorant and not in games like CS. I am from Singapore and ISP provider is SIMBA. I have ran speed test and all pings seems to be well. Please let me know if there is any more test that needs to be done to help on this issue. Thanks!
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50 Replies
Soupy Soup
Soupy Soup•2w ago
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ekiken
ekikenOP•2w ago
this is the results from the trace route.
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Soupy Soup
Soupy Soup•2w ago
only your internet provider can get this fixed.
ekiken
ekikenOP•2w ago
what should i provide them with? do they need specific IPs to work with it?
Soupy Soup
Soupy Soup•2w ago
if theyre going to help that image should probably be enough
ekiken
ekikenOP•2w ago
ok thank you but isn't this IP in the United States? if i tracert there shouldnt it have high ping? I am playing from Singapore
Soupy Soup
Soupy Soup•2w ago
It's for singapore
Soupy Soup
Soupy Soup•2w ago
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ekiken
ekikenOP•2w ago
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Soupy Soup
Soupy Soup•2w ago
nah dw its not there well aaaaaaaaaaaaaaaaaaaaaaa
Jidat
Jidat•2w ago
Yea bro soupy just retire @Kenji-San
Soupy Soup
Soupy Soup•2w ago
i cant explain networking man 😭
ekiken
ekikenOP•2w ago
haha
Soupy Soup
Soupy Soup•2w ago
but it is a routing issue
Jidat
Jidat•2w ago
No shit 😭
Soupy Soup
Soupy Soup•2w ago
real shit :val_Heh:
ekiken
ekikenOP•2w ago
I've also contacted my ISP and they asked me to tracert to 8.8.8.8, and i dont know for what told them it is specific to valorant
Soupy Soup
Soupy Soup•2w ago
just do it
ekiken
ekikenOP•2w ago
Yea i did and sent them
Soupy Soup
Soupy Soup•2w ago
btw can you download cloudflare warp and check if your ping gets better (please remember to disable it before doing any tests for your isp)
ekiken
ekikenOP•2w ago
Yea will give it a try
Jidat
Jidat•2w ago
Also contact ur isp Wait nvm u did
Kenji-San
Kenji-San•2w ago
alright hold on this whole thread is FAKE NEWS guys, lemme check the ISP
Kenji-San
Kenji-San•2w ago
Latency for Simba is pretty bad, when did this started for you @ekiken
ekiken
ekikenOP•2w ago
i started with SIMBA about a month ago was still ok i think recently tried about few days ago and it started like going very bad last played 2 weeks ago and it was all good, only found out like last week that ping started going bad Cloudflare warp helps with the ping though
Kenji-San
Kenji-San•2w ago
yes they are tagging their routes and it looks like they are coming from Germany. The ping is high enough to be true, ill reach out to Simba to check wtf is this about VPN will help you meanwhile
ekiken
ekikenOP•2w ago
thanks!
lyra
lyra•2w ago
its anycast so :NikoCutie:
Kenji-San
Kenji-San•2w ago
they are our prefixes, Riot Games HQ is in LA so they are registered under LA that doesnt have anything to do with this case
lyra
lyra•2w ago
:NikoCutie:
Kenji-San
Kenji-San•2w ago
@ekiken I am in chat with SIMBA but the problem is they have no presence in Singapore where we are, so they are using other providers to reach us, something has happened (on these providers), its not an easy and quick fix I am afraid, how is your latency with VPN ?
ekiken
ekikenOP•2w ago
It’s good with the cloudflare warp I can use that to play in the meantime
Kenji-San
Kenji-San•2w ago
@ekiken ok I got SIMBA to do some changes we suggested, can you check without VPN again please ?
ekiken
ekikenOP•2w ago
ok sure let me test looks good now! thanks!
Kenji-San
Kenji-San•2w ago
can you do the trace again please ?
ekiken
ekikenOP•2w ago
to which ip?
Kenji-San
Kenji-San•2w ago
same
ekiken
ekikenOP•2w ago
the .0 or .1?
Kenji-San
Kenji-San•2w ago
this .0
ekiken
ekikenOP•2w ago
oh ok
Kenji-San
Kenji-San•2w ago
you should see a shorter path
ekiken
ekikenOP•2w ago
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Kenji-San
Kenji-San•2w ago
alright not shorter KEK
ekiken
ekikenOP•2w ago
11 paths now haha
Kenji-San
Kenji-San•2w ago
thanks latency is great then
ekiken
ekikenOP•2w ago
yea thanks a lot!
Kenji-San
Kenji-San•2w ago
closing it up, thanks for reporting and checking my friend
ekiken
ekikenOP•2w ago
no prob!

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