Gameloop Ban for 2 months
Hello,
I was banned for 60 days for "circumventing matchmaking rules," but I did absolutely nothing wrong. My emulator was fully updated.
I saw that you're asking players to report this issue via the claim system, but it's not working
whenever I try, it says "network error."
I've tried on multiple devices and networks, but the issue persists.
Please look into this and resolve it.
Thank you.
Solution:Jump to solution
Hello, @Zix!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
12 Replies
Solution
Hello, @Zix!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
Regarding network issue, please report it via community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered.
Hello,
Thank you for your reply.
Unfortunately, I'm still unable to submit a claim for my account suspension. Every time I try, I get a “network error,” even after trying on different devices and networks.
Because of this, I can't appeal my ban through the File Claim option, as you suggested.
Is there any alternative method to report this issue and appeal the suspension? I really don’t want to lose my progress and the AK pieces I’ve collected — they’ll be wasted if I can’t use them to get a skin.
Please help me find a solution.
Best regards,
I am still thinking why people are playing on Emulator even though they know that many players got banned for playing on Emulator!
Why don't you avoid it until they fix it?
Or play on Android or iOS
do you think that i have free time to check the problems of the game ?
i got home from work stayed on the lobby to play few games , and got banned
@Quendi
If you are lucky you may get your account back!
If it happens then don't try to play again on Emulator
i'm a pc player i never played on Mobile , i did not spent 5k on the pc and 2k on my account so that they will force me which device i play with
Have you tried to report it on community support form?
i did but no answer , did u got an answer from them ?
I have contacted [email protected] 5 times but no response.
I will try reporting on the community support form.
still the same problem @Quendi anyone could help me please ?
same things for me the same ban ???
#pubg-mobile find solution for this issue this ban is unfair