A
Admincraftβ€’2w ago
Alvex

User in my server is getting a java error and it seems we cannot solve it

A user in my server is getting the "internal exception java.net socket exception: Connection Reset" error, and he already tried a lot of solutions that we found on the web. He's the only one with this issue, so idk what to do so that he's able to play, for the past hours he has been playing fine until he disconnected and met this error. Any help is appreciated!
2 Replies
Carl-bot
Carl-botβ€’2w ago
Please check your server log for errors from your plugins.
If you need further help understanding the errors, please send us the whole log file. Where can I find the server log? Logs are stored in <server_directory>/logs/. Search for a file explorer in your server's management interface and navigate to that directory. Once you've opened that up, search for the latest.log file. Some providers have a separate page for logs and may hide the "logs" folder. On Aternos: β€’ Go to https://aternos.org/log/. On Minehut and server.pro: β€’ Go to the "files" tab in the left menu. β€’ Navigate to the root directory of your server. β€’ From there navigate to /logs/latest.log. What should I do with the log? β€’ First of all, read it! I mean, that's what you do all the time when you run a server, isn't it? Try to locate any errors that have anything to do with the issue you are facing. β€’ If you got the latest.log file or created a .txt file with the necessary errors you can upload these directly to the channel, but we prefer if you upload them to https://mclo.gs/. β€’ If you have trouble downloading the log file, copy/paste the text to a paste service (like mclogs). Copy the link that it gives you and send it to us. (Don't worry, McLogs hides your users' IPs.)
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