Can’t log in via Facebook
I cannot log into my account today when I decided to make a comeback to PUBGM, I been playing since season 8 and have no issues whatsoever whenever I delete then reinstall back.
Solution:Jump to solution
I've forwarded your issue, I'll get back to you if there is an update.
If you have any other login methods linked to your account, I suggest you use them to access your account for now.
You can also submit a bug report through https://pubgmobile.live/support to report this issue....
42 Replies
Can you try clearing the cache of Safari from Settings > Apps > Safari > Clear History and Website Data and see if it helps?
If it does not work try resetting your network settings from Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
Trying second method.
Would not even let me press “continue” when I attempting to log back in.
I had already uninstalled and reinstall 3 times for the past one hour.
Could you also try requesting desktop website and then try logging in again?
im on iphone ☹️
ill check
Can you do it from the AA button on top?
Yes i can request laptop size
Stuck in the loophole
@delfin🐬
(Reply ping my message, cuz im getting off discord
@Quendi
oh
Could you check if the permissions for PUBG MOBILE has expired from Facebook settings > Apps and websites. If it’s expired, you will need to tap on view and edit then renew it.
If this also does not work, you can report this as a bug from https://pubgmobile.live/support.
Apps & websites
Alright checking
Looks like it might be an issue with Facebook. 😅 I'll try to get more information about this issue. What is your game UID?
Ill try to find a screenshot
Old screenshot where i shared to my friend to add me
5593350599
(Please ping reply in cade i missed out any updates
Solution
I've forwarded your issue, I'll get back to you if there is an update.
If you have any other login methods linked to your account, I suggest you use them to access your account for now.
You can also submit a bug report through https://pubgmobile.live/support to report this issue.
I did linked my email to my account, but when I tried to obtain the verification code I did not receive it.
(I tried it last year when I reinstall)
Edit: (and I tried it yesterday)
Erm
Still can’t log in nvm
If you are unable to receive the verification code, we recommend checking the following:
1. Please ensure that the email address you entered is the same as the one you have linked with your game account.
2. Please kindly check whether you have safelisted these 2 email accounts, "[email protected]" and "[email protected]".
3. Please check whether the verification code is in your spam folder.
4. Please avoid requesting a verification code too frequently. If you have already made multiple attempts to request a code, we recommend waiting a while (at least 24 hours) before trying again.
If the problem persists, please reach out to the customer service via in-game or by sending an email to [email protected].
Nah all of them are invoices for my subscription and payments
You will need to reach out to the customer service for further assistance.
☹️
where can I get the customer service
You can reach out to them via in-game or by sending an email to [email protected].
Ok
Thank you
Hi hi @7419 BBNO$! Are you still facing the same issue? Just received a response from Tencent, they want you to try opening Facebook in Safari to see if it loads normally there, and then change network and clear the Safari iOS app cache.
Still can’t log in via Facebook and no reply from the Gmail you provided
OMG OMG OMG
I LOGGED IN
YIPPEEEE
YIPEEE
uh…
now I got another issue…
can’t buy subscription
:(
Glad to hear you were able to login! If you are no longer facing any issues with the Facebook login, I will let Tencent know that you no longer need assistance.
Feel free to create a new post if you face the same or a similar issue.
You can reach out to the in-game customer service for purchase related issues. They should respond within 72 hours.
Still have issue
I cannot purchase my prime plus
Please contact the in-game customer service for purchase related issues.
@7419 BBNO$ how did u log in I am facing the same problem
@delfin I am also facing the same problem can u help me
Idk
I sent off the Gmail (support pubgm smth) then said what issue I had
And submitted the form above along with the clip
The waited some days
Now logged in
Ok
Hi @BOSS! Could you try these methods first and see if it helps?
The issue is resolved* I can purchase my prime plus and prime again
Ok
Yeah finally I can log in but I have to log in every time I open it
@delfin
You can either contact the in-game customer service for help or report it as a bug from https://pubgmobile.live/support.
ok