account management
Hello, I have a problem with my account. It's a problem with the system detecting a threat to the account, and I got banned for a week without any reason. The problem is that I bought a new mobile phone, sold the old one, registered with my new mobile phone, and changed the account links. Could you ask me to delete the account? I just wanted to let you know that a message appears saying that the removal was not possible. Please feel free to ask me to file a complaint through the account recovery tool. I just wanted to let you know that a message appears saying that an error occurred. I need a solution other than waiting for the account to be deleted because I am participating in tournaments in the game, and I want to play with the account. Attached is a screenshot of the last recharge process I got the account.
id: 5619306353
Email: [email protected]
Solution:Jump to solution
Please tap the "Go Remove" button and follow the instructions on the screen to remove Safe Mode. If you are unable to do so, your only option is to wait until the date specified.
Reach out to the in-game customer service if you require further assistance regarding this matter....
6 Replies
Hello! Could you explain what your issue is? Are you trying to get your account back or delete it?
I have already submitted an account recovery request, but when I click on the word "OK", I get an error. What is the solution? I have a tournament tomorrow and I need the account to play with. You are harming my work!
Can You help me please?
Get account back
Solution
Please tap the "Go Remove" button and follow the instructions on the screen to remove Safe Mode. If you are unable to do so, your only option is to wait until the date specified.
Reach out to the in-game customer service if you require further assistance regarding this matter.
Ok, can I ask you another question?
I asked my friends who had the same problem and they told me that when you open the account, it takes another week to be banned. So what can I do to avoid something like this?
You will need to make sure the account environment is secure to avoid facing this issue again. Feel free to reach out to the customer service for more information.