I lost my account
Greetings to the PUBG team, don't be tired
March 16,My phone was stolen And all my information, including Gmail accounts, social messengers, and login logins to the PUBG account I lost it.
After a few days, I found out that my login information had changed
After the changes in the login information by the thief, my account has also been banned.
I also contacted the in-game support team but have not received a response yet, I can provide you with all the information, just please help
I lost my account without any intervention, it's really very bad.
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¹Ａｕｒａ个
Solution:Jump to solution
Hello, @Kankipro!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....
1 Reply
Solution
Hello, @Kankipro!
Please contact the in-game customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information or attempting to submit the request from an unfamiliar device. We recommend submitting the in-game account recovery request from a device you frequently use to log into your PUBG MOBILE account, and ensure you provide the in-game customer service with all the required and accurate information.
If you are not satisfied with the results after receiving a response, you may submit a recovery request through community support form.
Please note that if your account is permanently banned due to violation of PUBG MOBILE's terms of service, the account suspension cannot be lifted regardless of who was using the account.
For permanent account suspensions, you may submit an appeal request through https://pubgmobile.live/support.