Account recovery
My claim throught the Google form has been rejected, I'm the actual owner of the account , I'm the one who created the acc , I have invoices from the first purchase. Why was it rejected? I haven't played the game in 4/5 years , now it's been stolen/hacked by someone else. I even have a mail from pubg official mail ID when I registered for a tournament back then
Solution:Jump to solution
The rejected claim can result from providing insufficient or incorrect information.
Please note that we're unfortunately unable to help you any further through the community if your claim was rejected through the community support form....
3 Replies
you can send another claim on the form ?
Solution
The rejected claim can result from providing insufficient or incorrect information.
Please note that we're unfortunately unable to help you any further through the community if your claim was rejected through the community support form.
I provided all the information I had to prove that it's my account.The one who stole my account is still playing in it and I'm left with nothing .Is there any other way to escalate this?
In game support is not taking my claim saying "login from a regular device". I don't have the devices I had 5 years ago.
Why am I not getting my account which I created and played and spent my money on it?
There's no reason for the rejection,it just says rejected after 10 days of waiting. What more proof do you need?
The one who stole my account and currently using would not be able to provide any of the proofs I provided
I gave the first UC purchase transaction id and a mail from official pubg email ID confirming my registration for a tournament.
@Quendi
Im not able to file a claim again either? I filled the form again and now it won't even show in the recovery column?