Account frozen
Dear PUBGM Team. My PUBGM account UID 51215638231 is frozen due to some false detection. It says my Emulator is not okay and my account is frozen for 2 months now, but I was using the official Gameloop 32-bit emulator for years. And it was up to date too while I was playing an Erangel match and suddenly while looting my ID got freezed. And I was logged out. I am attaching the screenshot of the ban with time and date. Kindly look into this matter manually and fix it as soon as possible. Thanks
Solution:Jump to solution
Hello, @rigorousdirty30!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
24 Replies
Emulator is up-to-date and i have not used any third-party apps or softwares at all. Please help me here.
there are too many problems in gameloop with this latest version of pubg mobile
Solution
Hello, @rigorousdirty30!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
File claim does not work. When I type a text and my email and press CLAIM button it says "Server error. Please try again later."
Dear PUBGM Team.
My BOTH PUBGM accounts
UID 5955079480
IGN PDS・SULTAN
UID 5546292396
IGN ＳＵＬ͜ＴＡＮ
i have 2 accounts of pubg and i get frozen in my both accounts. First i got forzen on my first accout. Then i loggin my another accout. And i got again frozen within 15 minutes. I am attaching the screenshot of the ban with time and date. Kindly look into this matter manually and fix it as soon as possible.The main think is that. File claim does not work. When I type a text and my email and press CLAIM button it says "Server error. Please try again later." Thanks
same issue happen with me , it still keep getting me ban when ever i logged in back after the time is over for ban (around 15 mins )
same
i think it is the new issue by pubg server , bcz i see many messages regarding this issue , lets see what happen
yeah i agree with you.it's a new issue.And many players face this issue
they ruined my erangel match and my kd also down due to this shit 😭
haha don't worry bro i get ban for 2 months
you should play the official pubg pc instead, since mobile is for phone
They send it in the right server because it's the mobile version but on PC
If they sent this in the pubg pc server they won't help
Because these are 2 different versions
Same issue with me man
no i said to just play computer pubg instead
The same, I think there is problems with pubg
We will try to get confirmation regarding this and get back to you, @Peter Farah.
Hello, @Peter Farah!
Could you please confirm the following two points?
1. Where did you get the APK from?
2. Did you modify local files to change avatar?
My issue has still not been solved
Thank you for your help. The root issue has been identified and fixed, and any affected accounts have been unbanned.
Hello! My account (ID: 51893718175) was permanently banned until 29.10.2034. I did not cheat or use illegal tools on this account. I logged into another account on the same device for testing, and I believe this caused the ban on my main account by mistake.
Please review the case and give me a second chance. I’m ready to provide any additional information needed. Thank you!
@Support
@Quendi
Please submit an Appeal request through the community support form, @tomahawk.
In the future, please create your own posts for your own PUBG MOBILE-related questions.
@Quendi gesendet