Account Recovery
My Account was hacked on 2/20 2025,
posted a claim on 3/8 2025, it's been 2 weeks without a mail response from the pubg team.
should I post another one?
Solution:Jump to solution
Please continue to keep an eye on the status for the result of your claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. In this case you will have to cross-check everything, and try again....
11 Replies
Are you referring to the in-game recovery tool or the recovery form?
recovery form
Did you check the status?
ok I'll check
i saw the 1st post was 2/21 it was rejected, but i did post 2nd time on march was not there
I've created a new form, hope it will be inside the status
Solution
Please continue to keep an eye on the status for the result of your claim.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. In this case you will have to cross-check everything, and try again.
@.Nadïa.🌴 still no sign of my UID on the status of my claim
What is your in-game numeric user identification?
517807967
Each user can can only submit one request, if you submit more than once it will not show up on the sheet anymore. If your request on the sheet got rejected, then you need to reach out to the in-game customer service if you still need assistance
thank you for the assist
i thought that i still cant make a claim in in-game customer service, since my account was hacked. but now i can make the claim, thanks for the help @.Nadïa.🌴
hope this claim works