422 Unprocessable Entity When Sending Attachments via Novu API
@Pawan Jain
Description
When executing a job in the Novu queue, I encounter a 500 Internal Server Error with an UnknownBridgeRequestError message. The error occurs when Novu tries to call a bridge request to
http://api.novu.local:3000/v1/environments/{ENV_ID}/bridge.
The job enters the queue but fails to execute with the following error:

16 Replies
@r2d2
Looking into this
Thanks, fyi, I tried the docs example (with
base64
image example) and it worked... so I don't know if its a file type or a file size issue.it could be a file format issue. is it valid buffer format? can you share the code example?
Can you share the filesize?
This is my code:
The file size range from 200 kB to 300 kB
I am more interested in internals of
I'm using pdfkit, and this is my code:
thanks for sharing. I will deep dive into this later today. Want to check if base64 format will work for your usecase?
I've tried but file type does not allow me to use a string value:
I remove my typing restrictions and tried base64, but had the same 500 error.
@r2d2, you just advanced to level 1!
earlier you mentioned that base64 worked
Yes with this example:
Just now I was checking and the error it gives is from the bridge point, I have it as local studio, could this have something to do with it? Do I need to do something additional?
Another idea, is that the payload has a maximum length and my file is exceeding it?
@Pawan Jain @Support Hi, is there any progress or solution for my attachment problem?
I have already tried even with the base64 string of my document, calculated separately, and it still throws me an error. I was checking that the errors always fail in step 3, of the connection to the bridge, but already that is going beyond what I understand of how Novu works.
@Support I keep getting the error from the attached pdf in base64. I am trying directly on the web platform and still get a bridge connection error. I have encoded the pdf on an online site and it weighs 56 kB, and I have been able to decode it, so it is not a problem with my file. I need urgent help with this issue or at least tell me you can't support this and I will look for another solution to Novu.
@r2d2
Apologies for missing this. I am checking this on priority
@r2d2
I am able to reproduce the issue. Sharing with our team to take a look. I will keep you updated
@r2d2
This issue is now fixed. Could you please check from your end?
@r2d2
Just want to follow up, did you get chance to check on this again? Happy to hear your feedback or any issue you are facing
Closing this post due to inactivity. Feel free to create a new one if you still have any questions