Why Am I Being Ignored Despite Clear Evidence?
Hello,
I am extremely frustrated by the complete disregard for my case over the past three months. I have provided overwhelming evidence proving my ownership of the account, yet I keep getting ignored or receiving vague responses that do not justify why my account has not been restored. Even Error, who oversees the form, has not given me any clear explanation, despite the undeniable proof I have submitted.
Clear Proof: I provided two images proving that I use the same ASUS ROG Phone 2, the last device that accessed the account before it was stolen. One image clearly shows my lobby with my in-game name, and the second shows me using the same device while communicating with support. If this is not enough proof, then what is?
A Strange Contradiction: On October 2, I submitted a suspicious activity report via the yellow tool regarding the Realme 6 Pro device. My report was accepted, meaning the device was verified and recognized by your system. So how is it possible that three months later, you are still saying, "We couldn’t verify your ownership of the account"? Did I magically steal the phone too? OR Did I magically steal the phone too?
Highly Specific Details That Only the Account Owner Would Know: I provided exact dates of my recent logins, the last four top-up transactions, and even attached two official Google Play receipts. I also recorded a video showing myself accessing King Crypto P2P, the platform I used for my top-ups, proving that I was the one who made those transactions. How could anyone but the rightful owner provide such detailed information?
Direct Proof from Google: I submitted Google security alerts confirming that my linked email was compromised, and I provided clear evidence that the stolen email was originally mine. Yet, this evidence has been completely ignored.
Solution:Jump to solution
As advised, please contact the in-game customer service. You can submit an account recovery claim from your most used device via the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
6 Replies
Solid Proof, Not Just Words:
I’m not just making claims—I have physical evidence. I still have the last device used to play before the account was stolen (ASUS ROG Phone 2), and I have already provided proof of that. I also still own my Realme 6 Pro and Huawei MatePad Pro, all of which were used at different times on my account.
So how can you still say, "We couldn’t verify your ownership" when I have all these devices in my possession? What more do you need to confirm that I am the rightful owner?
To Error Specifically:
You are responsible for this form, and you have the power to review my evidence properly. So why am I being ignored? If there is any suspicion, ask me directly instead of keeping me in the dark for months. I am not just throwing words around—I have spent months proving my case with solid evidence. I expect a proper response and a fair investigation, not more generic replies that lead nowhere.
I deserve a clear and reasonable answer, not endless silence.
I am a human being, not an animal, to be ignored like this after months of continuous effort. I have been contacting support non-stop for over three months, providing new evidence every time, yet all I get is silence or robotic responses.
I even recorded this video showing just how many times I have reached out to you, both inside and outside the game, hoping that someone would take my case seriously. At this point, I am not even demanding my account back—I just want a real investigation to understand why my ownership is being doubted.
If you investigate me and still reject my request with a clear explanation, I will accept it and never contact you again. But making me go through this mental exhaustion with no clear reasoning is disrespectful and shows a complete lack of appreciation for players.
Here is my video proof of all my attempts to reach out:
Solution
As advised, please contact the in-game customer service. You can submit an account recovery claim from your most used device via the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
Do You Even Read What I Write?
You just advised me to use the yellow tool and submit from my trusted device—but if you actually read my message, you’d know I already did that, and my request was rejected! So what exactly is this response?
1. You are contradicting your own system:
On October 2, my Realme 6 Pro was verified and considered a trusted device in a previous recovery request.
Now, when I use the same device in the yellow tool, you reject my claim.
If the device was trusted before, why isn’t it trusted now? Was my previous recovery a mistake?
2. You claim that you "couldn’t verify my ownership", yet I have provided proof that I still have the last device used before the theft (ASUS ROG Phone 2) and the Realme 6 Pro, which was previously verified by your system on October 2. How do you justify ignoring this evidence?
3. You say "there are others appealing for the account", but shouldn’t that be more reason to investigate properly instead of dismissing my case? The fact that multiple people are claiming the account should raise security concerns, not be used as an excuse to ignore my proof.
4. Telling me to "contact in-game support" makes no sense—I have already done that countless times for over three months, with no proper response. At this point, I am not asking for automated replies; I am asking for a real investigation into why my strong evidence is being ignored.
Please reopen my case and provide an actual explanation. If you still doubt my ownership despite the devices, login details, purchase history, and security warnings I provided, then at least tell me what exactly is missing instead of copy-pasting the same reply.
Please read the forwarded message and contact the in-game customer service for further assistance.
We read everything. If your claim has been rejected by the in-game customer service, it means the details provided were either incomplete, inaccurate, or both. Please ensure you provide information that only the account owner would know. Thank you for understanding.
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