what does circumventing matchmaking rules mean ?
what does circumventing matchmaking rules mean ? my account got frozen for 60 days , i havent played for a long while , whenever i just played the game for the first time my account got frozen ? any help ?
Solution:Jump to solution
Please update your GameLoop to the latest version and use the File Claim option to appeal to your suspension.
42 Replies
i havent played for a long time , first time playing got me this result . everything was updated ? what is the reason ?
same with me
Please contact the in-game customer service for further assistance.
@Piston i cannot contact it its giving me an error
Please provide a screenshot of the error.
I dont know whats wrong . I didnt play for a long time when I got back in I updated everything. Is there something wrong that I do not know ?
Also . I cannot contact ingame customer service support. I am playing from europe region
your gameloop is out of date
you are using old version
Oh okay ? But how can I get banned for 60 days ?
I did not know, I just opened it and update and play , didnt play a long time ago.
And how can I fix this so it will be unfrozen ?
Solution
What version is yours?
Because i checked it and it says latest
If you have updated it, use the File Claim option to appeal to your suspension.
I did but I come up somewhere else can you help me guide through ?
I just did that form on google thing . The other one I cannot find to do so
Please use the in-game claim first.
But how ? I cannot go in it ? It gives me error ?
I get network error when I try to claim ??
What is the error? Please provide a screenshot.
Right now I am trying to log in as we speak .
Now i am in . What do i have to fill in ??
Click this and follow through the process.
Proof here , this is what I get after trying to appeal.
You can try again later or switch to a different Internet connection.
But I am connected to internet ? I dont have different connection?
I tried it yesterday and today also
Use a DNS like 1.1.1.1 instead.
Where can I change that ?
You can use a mobile device to File Claim and download 1.1.1.1 from the Google Play Store or AppStore.
So I need to claim on a mobile ? And download dns from playstore?
Yes, feel free to give it a try.
Do u know one thats free ? I have only nordvpn on phone but I cannot see any dns. Only just country
It is called 1.1.1.1 on the app market.
I have dns changer and found cloudflare dns 1.1.1.1
changing DNS will work?
I get the same error @Piston
@Piston
ive submitted the appeal
can you tell me what should i wait for
Piston i already did that. But it is still at pending
i mean direct unban or a mail from pubg
?
I just appealed with no other information . So that is Normal?
It is normal.