PM
PUBG MOBILEโ€ข3w ago
V.

I got banned from sending gifts or playing metro on my new account for no reason.

52153301326 My account is basically still new and i got banned for no reason, how can I get it unbanned? I only played a match or two and tried to play metro and found myself banned duo to "unusual activity"
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Solution:
Please contact the in-game customer service for further assistance.
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13 Replies
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Pubg plz forgive me and help me cause even I canโ€™t invite friend and I canโ€™t play match please pubg ID 51455338901
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OSAMA [JK9]
OSAMA [JK9]โ€ข3w ago
Your account has been restricted from sending gifts and playing Metro due to "unusual activity." This can happen if the system detects suspicious behavior, rapid transactions, or login issues. Try restarting your game and waiting 24 hours. If the issue persists, contact PUBG Mobile customer support through the in-game help center and submit an appeal with your account details.
V.
V.OPโ€ข3w ago
I did, nothing. I appealed in the game, nothing changed. I restarted, reinstalled, waited more than 3 weeks, I played more ranked and unranked matches, nothing changed.
OSAMA [JK9]
OSAMA [JK9]โ€ข3w ago
If waiting didnโ€™t help, try these steps: 1. Clear Cache & Restart โ€“ Go to your phoneโ€™s settings, clear PUBG Mobileโ€™s cache, and restart the game. 2. Check for Suspicious Activity โ€“ If you used any third-party apps, VPNs, or logged in from multiple devices, this might have triggered the restriction. Avoid such actions. 3. Submit a Ticket โ€“ Open PUBG Mobile, go to Settings > Customer Service, and submit a report. Explain your issue and provide your Account ID and screenshot of the restriction message. If the system made a mistake, customer support can review your case and unban you.
V.
V.OPโ€ข3w ago
Can I speak to a customer agent in discord?
OSAMA [JK9]
OSAMA [JK9]โ€ข3w ago
"PUBG Mobile's customer support is only available through the in-game Settings > Customer Service option. You need to submit a ticket there and explain your issue. If you need a faster response, check if the live chat option is available. Official support is not provided on Discord, only community members or moderators can assist there."
V.
V.OPโ€ข3w ago
I sent an appeal on the website, can that work?
OSAMA [JK9]
OSAMA [JK9]โ€ข3w ago
Yes, submitting an appeal on the website can work. However, response times may vary depending on the issue and the volume of requests. If you donโ€™t receive a response within a reasonable timeframe, you can try contacting customer support through the in-game Settings > Customer Service option for a faster resolution.
V.
V.OPโ€ข3w ago
Thank you Osama, I hope you get the 10k UC
Solution
Piston
Pistonโ€ข3w ago
Please contact the in-game customer service for further assistance.
Piston
Pistonโ€ข3w ago
You may create a separate post for this.
V.
V.OPโ€ข3w ago
I got stupid reply unfortunately system detected unusual activity and we don't have more information
Radawy_GO
Radawy_GOโ€ข3w ago
YES

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