I got banned from sending gifts or playing metro on my new account for no reason.
52153301326
My account is basically still new and i got banned for no reason, how can I get it unbanned? I only played a match or two and tried to play metro and found myself banned duo to "unusual activity"
13 Replies
Pubg plz forgive me and help me cause even I can’t invite friend and I can’t play match please pubg
ID 51455338901
Your account has been restricted from sending gifts and playing Metro due to "unusual activity." This can happen if the system detects suspicious behavior, rapid transactions, or login issues. Try restarting your game and waiting 24 hours. If the issue persists, contact PUBG Mobile customer support through the in-game help center and submit an appeal with your account details.
I did, nothing.
I appealed in the game, nothing changed.
I restarted, reinstalled, waited more than 3 weeks, I played more ranked and unranked matches, nothing changed.
If waiting didn’t help, try these steps:
1. Clear Cache & Restart – Go to your phone’s settings, clear PUBG Mobile’s cache, and restart the game.
2. Check for Suspicious Activity – If you used any third-party apps, VPNs, or logged in from multiple devices, this might have triggered the restriction. Avoid such actions.
3. Submit a Ticket – Open PUBG Mobile, go to Settings > Customer Service, and submit a report. Explain your issue and provide your Account ID and screenshot of the restriction message.
If the system made a mistake, customer support can review your case and unban you.
Can I speak to a customer agent in discord?
"PUBG Mobile's customer support is only available through the in-game Settings > Customer Service option. You need to submit a ticket there and explain your issue. If you need a faster response, check if the live chat option is available. Official support is not provided on Discord, only community members or moderators can assist there."
I sent an appeal on the website, can that work?
Yes, submitting an appeal on the website can work. However, response times may vary depending on the issue and the volume of requests. If you don’t receive a response within a reasonable timeframe, you can try contacting customer support through the in-game Settings > Customer Service option for a faster resolution.
Thank you Osama, I hope you get the 10k UC
Solution
Please contact the in-game customer service for further assistance.
You may create a separate post for this.
I got stupid reply unfortunately
system detected unusual activity and we don't have more information
YES